Paula Upchurch

Work History

Southern General Agency, Inc

Dallas , TX

03.2021 - 12.2021

Monitored product line sales and costs, compiling thorough progress reports using data analysis.
Assisted in maintenance and development of credentials databases and intranet sites.
Monitored company budgets by comparing campaign results to financial forecasts.
Researched competitor marketing trends and prices using data analysis.
Examined needs, wants and spending patterns of target audience.
Supported sales staff by providing market trends, account analyses and new product information.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Built relationships with customers and community to promote long term business growth.

Bluefire Insurance

Irving, TX

03.2015 - 02.2021

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Developed innovative and creative sales pitches to expand prospect understanding of company.
Developed pipeline to monitor sales progress and boost company revenue.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Sold new products and services and developed new accounts to maximize revenue potential.
Facilitated client satisfaction and renewed customer relations to drive growth.
Introduced new processes to improve data analysis.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Analyzed key competitors to respond to competitive threats.

All 4 You Insurance

Midlothian, TX

02.2008 - 03.2015

Managed day-to-day business operations.
Performed statistical analyses to gather data for operational and forecast team needs.
Trained and developed team members to build human capital.
Created and monitored promotional approaches to increase sales and profit levels.
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Generated revenues yearly and effectively capitalized on industry growth.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Analyzed sales data and team performance to develop realistic sales goals.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Employed prompt decision-making and in-depth research to resolve issues.