Summary
Overview
Work History
Education
Skills
Timeline
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Paula VanderWerf

Summary

Motivated Project Manager with 24 years of experience in the commercial interiors industry, controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.

Overview

24
24
years of professional experience

Work History

Inside Sales Specialist

PIONEER SALES
Minneapolis, MN
02.2021 - Current
  • Distributor sales rep for 17 lines lighting manufacturers
  • Manage pricing for electrical distributors
  • Create quotes for special projects
  • Responsible for updating price increases internally and with distributors
  • Constantly introducing new products to distributors
  • In person trade show rep
  • Continually growing relationships
  • Established sales spreadsheets for order tracking and sales
  • Maximize sales report for all outside sales to track their individual sales goals

Director of Business Relations

JORGENSON CONSTUCTION
Coon Rapids, MN
04.2019 - 12.2020
  • Implemented Procore software and provided proficient staff development for entire project management team
  • Maintained strong relationships with vendors resulting in profitable growth.
  • Supervised and provided optimal support for Project Management Team following company policy and procedures
  • Managed bids using ProCore Construction Management software
  • Request for close-out documents using internal tracking program
  • Completed final document binders forend user
  • Focused on positive collaboration and open communication
  • Developed team communications and information for meetings
  • Used Microsoft Word and other software tools to create documents and other communications
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Prepared variety of different written communications, reports and documents
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Participated in team-building activities to enhance working relationships

Facilities Manager

CUSHMAN & WAKEFIELD/ AMERIPRISE
Minneapolis, MN
03.2017 - 04.2019
  • Face of 2 Class A buildings in downtown Minneapolis, managing 2 million square feet of property
  • Provide leadership and management for facilities organization for key account.
  • Hired, trained and managed new employees
  • Managed forecast, budget, and KPI's
  • Instrumental in setup and training of FM360, facility work order system
  • Improved our SLA's from 87% when I started to 97%..
  • Implemented use of PlanGrid on iPads for use on weekly floor walks creating reports to track repairs
  • Created training playbooks for FM Coordinators and Conference team as a guide and reference for training new hires
  • Manage the conference team; recently revamped the ‘War Room' process, renaming the program ‘Project Rooms' and creating new process form with updated parameters
  • My team was able to return, 23% of the conference rooms and 4% of the restricted rooms, that were underutilized, to Outlook making them available to all Ameriprise employees
  • Directed tenant improvements to meet contractual demands and update building areas.
  • Controlled expenses to meet budget requirements.
  • Performed start-up functions on systems based on project plans, specifications and contract documents.
  • Created management reports outlining important facility statistics

MAC Manager

Jones Lang Lasalle
Minneapolis, MN
05.2016 - 08.2017
  • National ergonomic specialist and move manager for 52 RBC Wealth Management offices
  • Team lead for all offices decommission in Wealth Management Division
  • Created in-stock Ergonomics program which allowed my team to turned around all doctor driven ergo requests in 72 hours from selection to install.
  • Project team lead, scheduling move team conference calls, creating move documents and schedules and working closely with team and building management.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Developed team communications and information for meetings
  • Used coordination and planning skills to achieve results according to schedule
  • Developed and maintained courteous and effective working relationships

Commercial Furniture Project Manager

Furniture Dealerships
Minneapolis, MN
03.1998 - 10.2015
  • Taking projects from concept to install
  • Key player in field verifications and specifications
  • Plan take-offs and redlining for accuracy
  • Work directly with contractors, building managers and vendors for on-site delivery and install
  • On-site manager for install, working with electricians, low voltage and other trades
  • Punch list completion and project close out
  • Created quality management plan, developed and maintained project documentation and oversaw project design.
  • Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
  • Coordinated project activities with vendors and suppliers and maintained relationships.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked with customers to understand needs and provide excellent service.
  • Developed team communications and information for meetings
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Collaborated with team members to achieve target results
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used Microsoft Word and other software tools to create documents and other communications
  • Used coordination and planning skills to achieve results according to schedule
  • Increased customer satisfaction by resolving issues

Education

Mini Masters Project Management - Project Management

University of Saint Thomas
Minneapolis, MN

Bachelor of Arts - Interior Design

University of Northern Iowa
Cedar Falls, IA

Interior Design

University of Iowa
Iowa City, IA

Skills

  • Solution development
  • Client retention
  • Relationship building and management
  • RFP and Bid Package Preparations
  • Single Point of Contact and On-Site Supervisor
  • Manage Project Budgets and Change Orders
  • Field Verification, Plan Reading/Red Lining
  • Move Management MAC Manager
  • Leadership and Training
  • Contract Negotiations and Renewals
  • Multi Phased Project Management
  • Process Development and Implementation
  • Consistent Communication with Team and Contractors
  • Cross Functional Team Collaboration
  • Business management

Timeline

Inside Sales Specialist

PIONEER SALES
02.2021 - Current

Director of Business Relations

JORGENSON CONSTUCTION
04.2019 - 12.2020

Facilities Manager

CUSHMAN & WAKEFIELD/ AMERIPRISE
03.2017 - 04.2019

MAC Manager

Jones Lang Lasalle
05.2016 - 08.2017

Commercial Furniture Project Manager

Furniture Dealerships
03.1998 - 10.2015

Mini Masters Project Management - Project Management

University of Saint Thomas

Bachelor of Arts - Interior Design

University of Northern Iowa

Interior Design

University of Iowa

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Paula VanderWerf