Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Vasquez

Haltom City,TX

Summary

Graduated High school May of 2016 and started working right after at 17 been working ever since in all types of customer service jobs. With over 9+ years of employment history excited to what all the work force has to offer with meeting different people everyday.

Overview

8
8
years of professional experience

Work History

Special Education Paraprofessional

Birdville Independent School District
11.2023 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain safe and productive learning environment for all students involved.
  • Assisted in implementation of effective behavior management techniques, resulting in more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.

Sales Representative/ Customer Service

State Farm
07.2021 - 01.2024
  • Handled customer inquiries, answered questions, and resolved problems in timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created new customer database by entering customer information into database.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Managed 100+ customer accounts while working here.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Relief Manager

Public Storage
07.2019 - 06.2020
  • Work independently or with other team members at multiple locations
  • Days will consist of a mix of customer service and property upkeep
  • Make customer calls regarding their account, collections and other items; document notes on the computer system
  • Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent.

Receptionist

Best Western Hotel
06.2018 - 05.2019
  • Assisted guests and made them feel welcome
  • Helped with all questions and complaints
  • Handled emails and correspondence
  • Kept lobby area clean and neat
  • Performed Night audits.

Receptionist

Super 8
10.2016 - 06.2018
  • Greeted all guests with a helpful & positive attitude
  • Accommodate their stay and helped booked room reservations
  • Kept lobby and front desk area clean and neat
  • Helped with all questions and complaints.

Education

High School Diploma -

Cleburne High School
Cleburne, TX
05.2016

Skills

  • Customer service
  • Time management
  • Communication skills
  • Guest services
  • Microsoft word
  • Documentation review
  • Microsoft excel
  • Active Listening
  • Call Center Operations
  • Money handling abilities
  • Complaint resolution
  • Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Special Education Paraprofessional

Birdville Independent School District
11.2023 - Current

Sales Representative/ Customer Service

State Farm
07.2021 - 01.2024

Relief Manager

Public Storage
07.2019 - 06.2020

Receptionist

Best Western Hotel
06.2018 - 05.2019

Receptionist

Super 8
10.2016 - 06.2018

High School Diploma -

Cleburne High School

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Paula Vasquez