Paula Velasquez
Leadville,CO
Summary
Dynamic professional with extensive experience in team leadership and operational management, leveraging strong organizational skills to streamline workflows and enhance team efficiency. Proven ability to cultivate a collaborative work environment that drives collective success and achieves strategic objectives. Committed to continuous improvement and innovation, ensuring teams are equipped to meet challenges head-on. Recognized for fostering a culture of accountability and excellence, resulting in consistently high-performance outcomes.
Overview
14
14
years of professional experience
Work History
E911 Supervisor
Lake County Emergency Communication Center
03.2024 - Current
- Oversee, direct and coordinate the work of assigned staff
- Oversee, operate and maintain public safety telecommunications and dispatch systems
- Monitor budgets
- Develop and administer goals, objectives, and procedures
- Research, analyze and evaluate new service methods and techniques
- Respond to citizen inquiries, requests and questions
- Prepare and conduct testing and QA
- Prepare and maintain a variety of records, reports and logs
- CCIC/NCIC TAC Coordinator
- Approve and maintain the work schedule
- Training Coordinator
- Establish Policies/SOP’s
- Cover 12hr shifts as needed
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Administration Supervisor
Lake County Sheriff's Office
08.2011 - 03.2024
- Manage record requests
- Redact records
- Manage civil process
- Manage NIBRS
- Keep up to date on House Bills for compliance
- Put records/filing into the computer
- Disseminate to patrol for service
- Notarize documents
- Ensure completion of patrol reports and disperse to courts or DA’s office
- Process concealed handgun permits
- Deposit and handle money
- Maintain spreadsheets for all items at agency
- Order all office supplies
- Manage grants and seek funding
- Oversee evidence for body worn cameras
- Manage CBI portal for evidence
- Process all incoming mail
- Cross trained in dispatch, jail, and court security
- CJIS compliant (OSN)
- Budget tracking
- Payroll management
- CCIC Coordinator
- Versatile in all other duties as assigned
- Completed bi-weekly payroll for 35 employees.
Education
GED -
Colorado Mountain College
Leadville, Colorado05.1989
911 Center Supervisor Program -
NENA
FTO -
National Association of Field Training Officers
NIMS - IS 100, 200, 700, 800
FEMA
CPR/AED -
American Heart Association
NECI Telecommunicator 1 -
NECI
Skills
- Skilled at prioritizing tasks simultaneously
- Experience in board collaboration
- Experienced with Microsoft Office applications
- Strong communication skills in writing and speaking
- Effective organizational skills
- Effective problem resolution
- Networking effectively
- Proven leadership capabilities
- Achievement-focused
- Proficient in bilingual communication in Spanish and English
Timeline
E911 Supervisor
Lake County Emergency Communication Center
03.2024 - Current
Administration Supervisor
Lake County Sheriff's Office
08.2011 - 03.2024
GED -
Colorado Mountain College
911 Center Supervisor Program -
NENA
FTO -
National Association of Field Training Officers
NIMS - IS 100, 200, 700, 800
FEMA
CPR/AED -
American Heart Association
NECI Telecommunicator 1 -
NECI
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