Paula Vieira
Chicopee,MA
Summary
Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Director
Health Care Service Corporation, HCSC
01.2019 - Current
- Developed strategies to improve food service levels for busy facility handling 3meals each day.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Chef/ower
Personal Touch Catering
04.2013 - 09.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Improved records management systems for leases and contracts to boost renewals timeliness.
Assistant Food Service Director
Shireners Hospital Of Springfield
10.2005 - 04.2008
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
High School Diploma -
06.1982
Skills
- Managing Deliveries
- Anticipating Problems
- Monitoring Food Preparation
- Performance Improvement
- Portion Control
- Staff Scheduling
- Delegating Assignments and Tasks
- Labor and Overhead Cost Estimation
- Maintaining Clean Work Areas
- Staffing and Sales Reporting
- Health Code Compliance
- Catering Supervision
- Supply Ordering and Management
- Corrective Actions
- Menu Pricing and Writing
Certification
serv safe certificacte
food service certificate
Timeline
Food Service Director - Health Care Service Corporation, HCSC
01.2019 - Current
Chef/ower - Personal Touch Catering
04.2013 - 09.2019
Assistant Food Service Director - Shireners Hospital Of Springfield
10.2005 - 04.2008
Chicopee High School - High School Diploma,
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