Paula Vricos
Clearwater,FL
Overview
6
6
years of professional experience
Work History
Food Manager
Mainlands Golf Course
Pinellas Park, Florida
03.2023 - Current
- Managed daily food operations, ensuring compliance with health regulations and safety standards.
- Oversaw inventory management, maintaining optimal stock levels to minimize waste.
- Trained staff on food preparation and service standards to enhance overall performance.
- Coordinated menu planning and catered special events at golf course.
- Assisted in budgeting and cost control, implementing strategies to reduce operational expenses.
- Developed relationships with local vendors for quality ingredient sourcing and competitive pricing.
- Monitored customer feedback to elevate dining experience and promptly resolved complaints.
- Conducted regular inspections of equipment and facilities to uphold cleanliness and safety standards.
Office Mana
Evergreen Linen
Safety Harbor, FL
04.2023 - 03.2024
- Executed day-to-day duties with accuracy and efficiency.
- Collaborated with diverse teams to address product-related issues and achieve goals.
- Resolved customer problems through knowledgeable service, enhancing satisfaction levels.
- Prioritized tasks effectively to meet service objectives efficiently.
- Identified customer needs promptly to ensure timely assistance.
- Delivered exceptional in-person and phone service to enhance customer experience.
- Facilitated employee onboarding programs to improve integration and retention rates.
- Managed payroll processing for over 500 employees, ensuring compliance with regulations.
Insurance Customer Service Representative
New York Life Insurance Co
Tampa, FL
04.2022 - 03.2023
- Assisted clients with policy inquiries and claim processes efficiently.
- Provided accurate information on insurance products and services to enhance customer understanding.
- Handled customer complaints, resolving issues promptly to maintain satisfaction.
- Educated clients on coverage options and benefits available to meet individual needs.
- Maintained detailed records of customer interactions in the database for tracking.
- Facilitated payment processing for premium payments and renewals, ensuring compliance with regulations.
- Utilized CRM software to document customer interactions and follow up on queries.
- Participated in training sessions to stay informed on regulatory changes affecting policies.
Commercial Property Manager
Harrod Properties
Tampa, FL
09.2019 - 02.2023
- Managed property maintenance requests and coordinated tenant communications for multiple commercial sites.
- Oversaw vendor selection, contract negotiations, and ensured service provider compliance with safety standards.
- Developed operational budgets, tracked expenses, and monitored cash flow within budget constraints.
- Implemented tenant retention strategies to enhance occupancy rates across properties.
- Facilitated conflict resolution between tenants and management to improve relations.
- Conducted regular inspections of buildings and grounds to ensure safety compliance.
- Prepared detailed financial reports and monthly invoices based on rental agreements.
- Ensured adherence to zoning laws during improvements or renovations of structures.
Skills
- Inventory management
- Vendor relations
- Customer service
- Budget management
- Conflict resolution
- Compliance practices
- Problem solving
- Effective communication
- Attention to detail
- Quality assurance
- Cost control
- Workflow coordination
- Coaching and mentoring
- Continuous improvement
- Collaboration and teamwork
Timeline
Office Mana
Evergreen Linen
04.2023 - 03.2024
Food Manager
Mainlands Golf Course
03.2023 - Current
Insurance Customer Service Representative
New York Life Insurance Co
04.2022 - 03.2023
Commercial Property Manager
Harrod Properties
09.2019 - 02.2023