Paula Wesley
Denver,United States
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
22
22
years of professional experience
Work History
Owner
Paula Inc
01.2023 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Product still in testing process.
- Researched market for possible customer base.
- Reached out to potential customers for testing.
- Conducted target market research to discover customer needs and analyze competitor trends
Account Manager
SYSCO Food Services
10.2021 - 10.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
Membership Representative
Nielsen Company
09.2019 - 10.2021
- Maintained membership database, ensuring that all information was current and accurate.
- Scheduled and assigned daily work and activities for team members.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Built talented team through hiring and training new associates.
- Increased customer acquisitions by 10% through effective social media management, grassroots marketing and new member orientation.
- Actively engaged clients upon entrance with pleasant greeting.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Maintained membership database, ensuring that all information was current and accurate
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions
- Actively engaged clients upon entrance with pleasant greeting
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Contacted customers and prospects to generate new business to achieve company growth goals
- Demonstrated products and specific features at customer locations and special events
Account Manager
Gourmet Foods International
09.2018 - 03.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Built relationships with customers and community to promote long term business growth
Account Manager
International Gourmet Foods
12.2001 - 03.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Liaised with marketing and sales teams to develop targeted campaigns
- Identified key entry points to enhance market penetration and maximize returns
Skills
- Business Planning
- Investor Relations
- Customer Service
- Business Administration
- Microsoft programs
- Salesforce
- Time management
- Listening Skills
- Business launch
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
Paula Inc
01.2023 - Current
Account Manager
SYSCO Food Services
10.2021 - 10.2022
Membership Representative
Nielsen Company
09.2019 - 10.2021
Account Manager
Gourmet Foods International
09.2018 - 03.2019
Account Manager
International Gourmet Foods
12.2001 - 03.2018
High School Diploma -
Central Sr High
No Degree - Travel
Omega Travel
Education
High School Diploma -
Central Sr High
Seat Pleasant, MDNo Degree - Travel
Omega Travel
Fairfax, VaRowing
Increase health through rowing. Building relationships. Currently in training for 1/2 marathon
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