Open To Work
Paula Ward
Houston,TX
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Customer Support SpecialistCustomer Support SpecialistSalary Range
45000/yr - 200000/yrSummary
Experienced customer service professional recognized for achieving exceptional customer satisfaction rates. Proficient in establishing robust client relationships and responding to customer needs with efficiency. Dedicated to contributing to organizational success through teamwork and a results-oriented approach. Strong attention to detail enhances service delivery and partnership development.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Sutherland Global-Fidelity Information Services
Houston, Texas
04.2025 - Current
- Assisted customers with inquiries regarding financial services and products.
- Maintained current knowledge of company products, services, policies, and procedures to effectively assist customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided technical support by responding to inquiries and resolving issues promptly to enhance customer satisfaction.
- Resolved technical issues related to software applications and online platforms.
- Documented customer interactions in support ticketing system to ensure accurate tracking and follow-up.
Customer Support Specialist
Sutherland Global-WEX HEALTH
Houston, Texas
11.2024 - 04.2025
- Investigated and resolved medical claims inquiries from providers, employers, and members, ensuring accurate and timely outcomes.
- Resolved customer complaints concerning coverage or billing discrepancies in a timely manner.
- Educated beneficiaries on plan benefits and eligibility determinations to enhance understanding and satisfaction.
- Organized and verified enrollment and benefits documents.
- Monitored healthcare industry regulations and laws to ensure compliance and informed decision-making.
Customer Service Representative
Sutherland Global -Toyota Financial
Houston, Texas
03.2023 - 04.2025
- Resolved customer complaints promptly and efficiently.
- Delivered timely resolution of customer complaints through excellent service.
- Resolved customer complaints through effective communication techniques.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Educated customers on product features and benefits during calls.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated warranty counseling to optimize expense management.
Education
Some College (No Degree) - Applied Psychology
Skills
- Customer support tools
- Payment processing systems
- Ticketing system proficiency
- Customer relationship management
- Financial product expertise
- Effective communication
- Problem solving
- Adaptability under pressure
- Time management
- Attention to detail
- Active listening
- Empathy and patience
- Customer service excellence
Timeline
Customer Support Specialist - Sutherland Global-Fidelity Information Services
04.2025 - Current
Customer Support Specialist - Sutherland Global-WEX HEALTH
11.2024 - 04.2025
Customer Service Representative - Sutherland Global -Toyota Financial
03.2023 - 04.2025
San Antonio College - Some College (No Degree), Applied Psychology