Paula Waters
Canadian
Summary
Responsible Registered Nurse with excellent communication skills demonstrated by 23 years of experience in healthcare.
Experienced Registered professional with strong leadership, relationship-building skills and people skills,
Professionally trained Registered Nurse with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.
Reliable and enthusiastic Office Manager offering 25 years of experience in office environments.
Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Overview
29
29
years of professional experience
Work History
Director of Nursing
Hemphill County Hospital
04.2021 - Current
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Performed rounds to observe care and interview staff, residents, and families.
Registered Nurse
Hemphill County Hospital
08.2020 - 04.2021
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
- Provided direct patient care, stabilized patients and determined next course of action.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse
Nursecore
10.2018 - 08.2020
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Audited charts and reviewed clinical documents to verify accuracy.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Owner Manager-Registered Nurse
Brookhaven Care Homes
02.2001 - 07.2020
- Hired, trained and motivated staff to achieve business objectives and exceed expectations.
- Observed all laws, regulations and other applicable obligations.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Motivated and supervised 5 Caregivers and Employees in delivering quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Owner/ Landlord/Property Manager
Woodbury Homes
05.2009 - 09.2016
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Secured an average of 45 rental agreements each month.
- Carefully screened applicants for tenancy.
- Analyzed and evaluated monthly and quarterly financial statements.
- Verified that all customer complaints were handled promptly and appropriately.
- Followed up on delinquent tenants and coordinated collection procedures.
- Scheduled contractors for maintenance issues.
- Maintained original leases and renewals for the management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Owner/Office Manager
Running D Constriction
08.1995 - 09.2016
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
owner-office manager
Gator Oilfield Services
08.2007 - 05.2013
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Created detailed expense reports and requests for capital expenditures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Composed effective accounting reports summarizing accounts payable data.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed business operations for 65-employee company doing $3,265,000 in yearly revenue.
Owner -Manager
Buddy's Country Store
01.2009 - 08.2012
- Responded to customer concerns with friendly and knowledgeable service.
- Interviewed job candidates and made staffing decisions.
- Monitored vendor accounts and product updates to ensure competitive pricing.
- Supervised office employees, including performance evaluation and scheduling.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Completed bi-weekly payroll and coordinated record keeping.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Owner/Office Manager/Sales Associate
Davis Whiteface Homes
08.2006 - 01.2010
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Monitored Manufactured Housing market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts and Sales.
- Managed 9 employees by supervising daily tasks.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Input income and expense details into Quickbooks to track business finances and address variances.
- Increased sales by offering advice on purchases and promoting additional products.
Hospice Nurse Case Manager
Crown Of Texas Hospice
06.2001 - 11.2003
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established hospice care services for elderly and disabled patients.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
Education
Associate of Science - Nursing
Amarillo College
Amarillo, Tx1999
Skills
- Customer service-focused
- Hospice and palliative care experience
- Strong clinical judgment
- Successfully directs staff meetings
- Patient/family focused
- Patient evaluation/intervention
- Problem resolution capability
- Professional bedside manner
- Hospice philosophy understanding
- Thorough physical assessments
- Patient and family advocate
- Dementia and Alzheimer's knowledge
- Patient-focused care
- Companionship and emotional support
- Compassionate caregiver
- Regulatory compliance
- Qualified daily living activity assistant
- Account reconciliation
- Documentation and control
- Payroll and budgeting
- Credit and collections
- Customer and client relations
- Personable and outgoing
- Customer-service oriented
- Multi-line telephone systems
- Supervision
- Flexible & Adaptable
- Self-motivated professional
Timeline
Director of Nursing
Hemphill County Hospital
04.2021 - Current
Registered Nurse
Hemphill County Hospital
08.2020 - 04.2021
Registered Nurse
Nursecore
10.2018 - 08.2020
Owner/ Landlord/Property Manager
Woodbury Homes
05.2009 - 09.2016
Owner -Manager
Buddy's Country Store
01.2009 - 08.2012
owner-office manager
Gator Oilfield Services
08.2007 - 05.2013
Owner/Office Manager/Sales Associate
Davis Whiteface Homes
08.2006 - 01.2010
Hospice Nurse Case Manager
Crown Of Texas Hospice
06.2001 - 11.2003
Owner Manager-Registered Nurse
Brookhaven Care Homes
02.2001 - 07.2020
Owner/Office Manager
Running D Constriction
08.1995 - 09.2016
Associate of Science - Nursing
Amarillo College
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