Paula Webb
Vienna,IL
Summary
Dynamic manager with a proven track record at Ramada Inn, excelling in team leadership and customer service. Successfully enhanced guest satisfaction through effective conflict resolution and strategic planning. Skilled in operations management and staff development, fostering a motivated workforce to achieve organizational goals while maintaining a safe and welcoming environment.
Overview
14
14
years of professional experience
Work History
Manager Motel
Ramada Inn
01.2002 - 05.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Security Officer
Harrah’s Casino
04.1999 - 01.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Typing, Worked in Office, CNA
Marion Senior High
Marion, VA05.1982
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
Timeline
Manager Motel
Ramada Inn
01.2002 - 05.2013
Security Officer
Harrah’s Casino
04.1999 - 01.2002
Typing, Worked in Office, CNA
Marion Senior High
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