- Baking
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Bread Making
- Growing herbs, vegetables, or fruits in home gardens
Paula Webb
Peoria,AZ
Summary
Experienced with coordinating facility operations and managing administrative tasks. Utilizes organizational skills to maintain smooth workflows and effective communication. Knowledge of office procedures and team collaboration ensures optimal facility management.
Overview
39
39
years of professional experience
Work History
Facilities Administrative Assistant
Royal Oaks Lifecare Community
10.1986 - 10.2025
- Coordinated facility maintenance schedules to ensure optimal operation of community services.
- Assisted in managing vendor relationships and contracts for facility services.
- Streamlined administrative processes to enhance efficiency in daily operations.
- Supported budgeting and expense tracking for facility-related projects and initiatives.
- Developed and maintained filing systems to ensure accurate documentation of facilities operations.
- Collaborated with staff to address facility-related concerns promptly and effectively.
- Implemented preventative maintenance schedules resulting in fewer breakdowns and reduced repair costs.
- Streamlined administrative processes for better time management and improved productivity within the department.
- Enhanced office efficiency by organizing and maintaining facility records and documentation.
- Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
- Supported facilities team with scheduling, coordination, and execution of maintenance tasks, ensuring timely completion.
- Assisted in the planning and execution of events held at the facility, ensuring smooth operation and positive guest experiences.
- Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Coordinated facility maintenance schedules to ensure optimal operational efficiency.
- Managed inventory and procurement processes for office supplies and equipment.
Unit Coordinator
Royal Oaks Care Center
10.1996 - 10.2001
- Oversaw documentation processes, ensuring compliance with regulatory standards and best practices.
- Facilitated communication between healthcare teams to enhance collaboration and patient outcomes.
- Led interdisciplinary meetings to assess patient care plans, driving cohesive treatment strategies across departments.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Prioritized safe care for patients, staff and visitors.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
Certified Nursing Assistant
Royal Oaks Lifecare Community
10.1986 - 10.1996
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control protocols, ensuring a safe environment for residents.
- Mentored new staff on caregiving techniques and facility policies to enhance team performance.
- Streamlined documentation processes, increasing efficiency in patient record-keeping practices.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
Douglas High School
Minden, NV05-1976
Skills
- Facility management
- Vendor relations
- Budget tracking
- Documentation management
- Preventative maintenance
- Customer service
- Interdepartmental communication
- Compliance adherence
- Emergency response coordination
- Team collaboration
- Patient care assistance
- Reception duties
- Filing systems
- Document preparation
- Maintenance scheduling
- Teamwork and collaboration
Interests
Timeline
Unit Coordinator
Royal Oaks Care Center
10.1996 - 10.2001
Facilities Administrative Assistant
Royal Oaks Lifecare Community
10.1986 - 10.2025
Certified Nursing Assistant
Royal Oaks Lifecare Community
10.1986 - 10.1996
High School Diploma -
Douglas High School