Paula Wechsler
Weston,FL
Summary
Dynamic and results-oriented professional with over 15 years of expertise in the travel and hospitality industry. Known for proactive problem-solving, strategic decision-making, and leveraging technology to enhance processes. Experienced in multicultural team environments, demonstrating excellent interpersonal skills. Skilled in accounts management, invoicing reconciliation, and travel management. Effective communicator and team player with a multicultural background, adept at fostering strong client relationships and delivering exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Reconciliation Air Expert
Explora Journeys
10.2023 - Current
- Responsible for accurate and efficient reconciliation of air travel bookings and other department related financial transactions.
- IAR & BSP Back office reconciliation focused on QC to resolve discrepancies promptly, keeping open communications with internal teams and travel partners rectifying issues.
- Generated regular reports to provide insights on patterns and trends & maintaining comprehensive records of reconciliation and issue
solutions. - Collaborate with cross-functional teams to implement process enhancements and automation, conducting regular audits.
Air Services Specialist - Project Management Focus
Explora Journeys
05.2023 - 10.2023
- Managed high-volume of air travel booking workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department, focused on streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Acted as a primary point of contact for inter department communications, cultivating strong client relationships and ensuring customer’s satisfaction.
- Resolved system issues and identified opportunities for process enhancement, contributing to operational efficiency improvements.
Reservations Manager
Fairwinds Hotel
11.2019 - 04.2023
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Awarded Employee of the Year in 2020 for outstanding commitment to customer satisfaction and operational excellence.
Corporate Travel Consultant
FCM Travel Solutions
01.2016 - 11.2019
- Managed air and ground transportation travel arrangements, ensuring smooth and seamless experiences for business travelers, applying travel policies rules equitably to effectively meet needs of diverse business clients, proactively identifying potential challenge, mitigating risks associated with international business travel focused on accounts savings.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, providing exemplary customer service to new and existing clients, resulting in lasting relationships.
- Dealt with payment processing services and back office for bookings and refunds for clientele.
- Collaborated closely with sales teams to identify new opportunities and promote the company''s value proposition to prospective clients.
- Provided team training and mentoring on Amadeus GDS functions with a proven result in decreased airline debit memo.
- Maintained five high level corporate accounts for four years.
Senior Support Analyst
Amadeus IT Group
11.2008 - 11.2015
- Reservations, fares, policies, ticketing, changes, reissue. Bilingual functional support provided to system users from North America, Caribbean, Asia, South and Central America via phone and chat.
- System implementation. Identify, troubleshoot and resolve system issues.
- Document business process, reporting tickets and follow up.
- Resolved customer issues through CRM.
- Meet and exceed service and quality standards during every review period.
Education
Associate of Science - Teacher of Spanish As A Foreign Language
International House
Buenos Aires, Argentina10.2015
Hospitality Management - Travel, Hospitality And Tourism
La Suisse Cepec
Buenos Aires, Argentina12.2006
Associate Tour Guide And Heritage Interpreter - Travel, Hospitality And Tourism
La Suisse Cepec
Buenos Aires, Argentina12.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Problem Resolution
- Decision-Making
- Organization and Time Management
Certification
- ARC Specialist Certification, Explora Journeys, 2023
- Critical thinking and problem solving, LinkedIn, 2023
- The six skills of proactive professionals, LinkedIn, 2023
- Amadeus for travel agents, Amadeus, 2008
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Croatian
Elementary
Portuguese
Limited Working
Courses
Neutral Spanish – ISER (Broadcasting Institute of Buenos Aires), 2007
Creating a Customer Support Positive Attitude, Amadeus, 2009
Customer Service Confrontation and Conflict, Amadeus, 2009
Customer relationship management -CRM, Amadeus 2010
Customer Service Fundamentals: Building Rapport in Customer Relationships, Amadeus, 2010
Reframing Negative Situations, Amadeus, 2014
Arrivals, flight disruption and irregularity handling, FCM Travel solutions, 2016
Danger Goods / Travel allowance and policies, FCM Travel Solutions, 2016
Hotel Management & banking, Royal Stays Miami, 2019
Salesforce, Explora Journeys, 2023
Seaware, Explora Journeys, 2023
MS Dynamics Navision, Explora Journeys, 2023
SAP, Explora Journeys, 2024
Timeline
Reconciliation Air Expert
Explora Journeys
10.2023 - Current
Air Services Specialist - Project Management Focus
Explora Journeys
05.2023 - 10.2023
Reservations Manager
Fairwinds Hotel
11.2019 - 04.2023
Corporate Travel Consultant
FCM Travel Solutions
01.2016 - 11.2019
Senior Support Analyst
Amadeus IT Group
11.2008 - 11.2015
Associate of Science - Teacher of Spanish As A Foreign Language
International House
Hospitality Management - Travel, Hospitality And Tourism
La Suisse Cepec
Associate Tour Guide And Heritage Interpreter - Travel, Hospitality And Tourism
La Suisse Cepec
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