Performance-driven leader with a track record of delivering dynamic results across key metrics including sales, profits, customer satisfaction, and talent retention.
Expert in merchandising, planning, and executing floor sets, plus managing marketing strategies.
Proficient at steering business operations, including Human Resources, sales, customer service, inventory control, product replenishment, and policies and procedure compliance.
Motivating hands-on leader who successfully recruits, hires, trains, coaches, builds high-performance teams, which includes associate career development to management, performance evaluations, staff scheduling and payroll.
Excels in strategically prioritizing, coordinating and managing workflow/operations as well as delivering targeted action plans to maximize productivity, optimize use of resources, control costs, and boost bottom-line results.
Assistant Manager Sam's Club
Walmart
01.2018 - 04.2022
Ensured Membership growth by building relationships with Members, plus trained and scheduled associates to meet their needs.
Increased and promoted quality of the Member experience and Member engagement by ensuring appropriate service levels and effective merchandise presentations were fulfilled. Modeled, enforced, and provided guidance to associates on proper Member service approaches and techniques to ensure member needs, with complaints and issues successfully resolved according to Company policies and procedures.
Drove sales by ensuring effective merchandise presentations, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of club.
Managed financial performance of the club by creating budgets for sales, expenses, and wages; ensured that budgeted numbers, sales, and profit goals are achieved; implemented plans to correct sales and profits deficiencies; ensured department staffing levels are within company guideline's; and scheduled and trained associates to meet the needs of Members.
Modeled compliance of company policies and procedures. Supported company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans.
Assistant Manager
Bath & Body Works
01.2014 - 01.2018
Successfully managed merchandising, including planning and executing floorsets, along with targeted marketing and sales strategies to maximize revenue production.
Effectively recruited, trained, coached, developed, and directed staff to achieve critical performance goals; including scheduling, performance reviews, and payroll administration.
Strategically controlled inventory to maintain optimal stock levels and product mix based on real-time and projected consumer buying trends.
Mitigated loss/shrink through effective asset protection practices.
Consistently delivered world class customer service, critical to ensuring satisfaction, building loyalty, and driving sales.
Talent Category Manager
Victoria's Secret & PINK
06.2005 - 01.2014
Specialized in attracting, hiring, developing, motivating, and retaining top talent to build a dynamic team of associates.
Effectively coached store team and equipped them with tools to drive performance by delivering training and education in product knowledge and providing one-on-one mentoring; observed associates performance and followed up to improve results.
Facilitated collaborative teamwork and productive communications by leading team-building workshops and activities.
Successfully steered District wide AIM (Associates Interested in Management) program, supporting career progression to management.
Applied strategic workforce management practices towards optimizing use of resources while consistently maintaining compliance with policies & procedures, boosted bottom line profits, by effectively managing controllable expenses.
Successfully analyzed business trends and developed and executed short term action plans and long-range strategies driving total store results and achievement of company goals.
Held specific ownership of merchandising, including planning, leading, and implementing flawless floorsets.
Additionally served as customer experience specialist, delivering expert advice and recommendation on various customer situations along with conflict resolution.
Home Health Aide
Private
06.2000 - 03.2005
Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patient, reducing falls and accidents.
Assisted client with daily living activities, enhancing their independence and quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Store Manager Express
Limited Brands
05.1995 - 06.2000
Promoted through a series of increasingly responsible positions, from backroom/ staffing & operations Manager to assistant Manager ( at the Mall of America Bloomington, MN) to Store manager in Maplewood, MN.