Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
PAULA WELLS

PAULA WELLS

Bulan,KY

Summary

Objective Dedicated nursing leader seeking the Performance Improvement Manager position to leverage extensive experience in data management, performance improvement, and healthcare quality initiatives. Aiming to collaborate effectively with medical and hospital staff to enhance patient outcomes and ensure compliance with TJC and CMS quality measures.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Admissions Registered Nurse

Ashland Community Hospice
04.2025 - Current
  • Conduct comprehensive assessments of new patients to determine suitability for admission, including medical history reviews and physical examinations.
  • Facilitate smooth patient transitions by coordinating with multiple departments such as medical, psychiatric, and social services to ensure continuity of care.
  • Educate patients and their families on healthcare plans, treatment options, and medication management, addressing any concerns or questions promptly.
  • Maintain accurate and detailed records of patient admissions, discharges, and follow-up care using electronic health record (EHR) systems.
  • Collaborate with interdisciplinary teams to develop and implement individualized care plans tailored to each patient's unique needs and preferences.

Adjunct Faculty Instructor

West Virginia Junior College
01.2022 - Current
  • - Developed and implemented curriculum for the Associate Nursing Degree Hybrid Program, enhancing educational outcomes.
  • - Utilized Blackboard and Canvas platforms to deliver interactive online education, improving student engagement and success rates.
  • - Assessed student performance and provided constructive feedback to foster academic growth.
  • Fulltime

Health Promotion Disease Prevention Program Manager

Veterans' Health Administration Medical Center
04.2015 - Current
  • Health Promotion Disease Prevention Program Manager
    - Oversaw hospital-wide identification, collection, and analysis of data
    for quality measures reported to CMS and TJC.
    - Collaborated with medical staff to ensure accurate and timely data
    submission, directly impacting hospital quality and payment initiatives.
    - Developed and led training sessions on quality metrics and
    performance improvement for staff at various levels.
    - Initiated and managed the Harm Reduction Project, significantly
    improving patient safety protocols.
    Clinical Manager, Prestonsburg Community-Based Outreach Center
    - Directed clinical operations with a focus on high-quality care and
    teamwork, leading to improved patient satisfaction scores.
    - Implemented a Mentoring Program that supported new staff
    development and integration into the clinical environment.
    Quality Management Coordinator
    - Developed comprehensive reports for performance improvement
    metrics, facilitating data-driven decision-making.
    - Conducted root cause analysis for quality-related incidents and
    presented findings to the administrative board.
    - Collaborated with Coding, CDI, and Patient Registration departments
    to ensure data accuracy and compliance with regulatory standards.

Clinic Manager, Outpatient Infusion Center

Tri-State Oncology Hematology
12.2012 - 04.2015
  • - Managed daily clinic operations, ensuring adherence to safety protocols and regulatory requirements.
  • - Enhanced patient care through effective communication with multidisciplinary teams and patient education initiatives.
  • Fulltime

Charge/Staff Nurse, Emergency Department

University of Kentucky
02.2012 - 11.2012
  • - Led a team of nurses in providing emergency care, actively participating in quality improvement initiatives.
  • - Engaged in patient safety and infection control committees, contributing to the development of best practice protocols.
  • Fulltime

Charge/Staff Nurse, Emergency Department

St. Mary's Medical Center
06.2010 - 01.2012
  • - Played a key role in the Patient Relations Committee, addressing patient concerns and improving overall satisfaction.
  • - Actively participated in code response teams, demonstrating strong clinical skills in high-pressure situations.
  • Fulltime

Staff Nurse, HVICU

Kings Daughters Medical Center
03.2008 - 05.2010
  • - Delivered critical care to high-risk patients, collaborating closely with healthcare teams to optimize patient outcomes.
  • - Mentored nursing students and new staff, fostering a supportive learning environment.
  • Fulltime

Education

Doctor of Nursing Practice (DNP) -

Walden University
Minneapolis, MN

Master of Science in Nursing (MSN) - Leadership and Management

Walden University
Minneapolis, MN

Bachelor of Science in Nursing (BSN) - undefined

Ohio University
Athens, OH

Associate Degree in Nursing (ADN) - undefined

Shawnee State University
Portsmouth, OH

Skills

  • Data Management and Analysis
  • Proficient in Microsoft Word, Excel, PowerPoint, and data visualization tools
  • Knowledge of Quality Improvement and Statistical Tools
  • Excellent Verbal and Written Communication Skills
  • Strong Leadership and Team Collaboration
  • Project Management and Strategic Planning
  • Training and Development
  • Care coordination
  • Health promotion
  • Clinical judgment
  • Disease prevention
  • Nursing process

Certification

  • Basic Life Support (BLS) - American Heart Association
  • Change Management Practitioner Certification (PROSCI)
  • Lean Six Sigma Green Belt
  • Lean Six Sigma Yellow Belt
  • Lean Six Sigma Black Belt
  • Association for Nursing Professional Development
  • American Nurses Association

Affiliations

  • American Nurses Association
  • Association for Nursing Professional Development
  • National Association for Healthcare Quality

Timeline

Admissions Registered Nurse

Ashland Community Hospice
04.2025 - Current

Adjunct Faculty Instructor

West Virginia Junior College
01.2022 - Current

Health Promotion Disease Prevention Program Manager

Veterans' Health Administration Medical Center
04.2015 - Current

Clinic Manager, Outpatient Infusion Center

Tri-State Oncology Hematology
12.2012 - 04.2015

Charge/Staff Nurse, Emergency Department

University of Kentucky
02.2012 - 11.2012

Charge/Staff Nurse, Emergency Department

St. Mary's Medical Center
06.2010 - 01.2012

Staff Nurse, HVICU

Kings Daughters Medical Center
03.2008 - 05.2010

Master of Science in Nursing (MSN) - Leadership and Management

Walden University

Bachelor of Science in Nursing (BSN) - undefined

Ohio University

Associate Degree in Nursing (ADN) - undefined

Shawnee State University

Doctor of Nursing Practice (DNP) -

Walden University

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