Paula Wheeler

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully through proactive communication and positive feedback.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Managed budget implementations, employee reviews, training, and scheduling.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Coached sales associates in product knowledge, sales drivers and selling techniques, to increase customer satisfaction ratings.
• Coordinated weekly leadership meetings to communicate sales and customer service goals.
• Provided excellent customer service, promoting loyalty program and increasing customer satisfaction rates.

• Modeled best practices for sales and customer service
• Improved operational standards, personnel moves, and merchandising strategies
• Supervised 19 locations to ensure high-quality standards of operation
• Coached and developed internal as well as external candidates for Store Manager positions

• Created work schedules according to sales volume and number of employees
• Rotated merchandise and displays to feature new products and promotions
• Protected store from loss or theft by setting and enforcing clear security policies
• Reported to district manager regarding all store and staff issues, goals and sales
• Managed all aspects of store operations, including organization, maintenance and expense control
• Completed all point of sale opening and closing procedures, including counting contents of cash register
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
• Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively

• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
• Coached team on effective upselling and cross-selling methods
• Conducted store inventories annually
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Processed payments for credit and debit cards and returned proper change for cash transactions
• Performed mandatory audits to ensure compliance in all areas were met

• Updated floor design for 30k square foot facility to more effectively present products to patrons
• Promoted seasonal products and trends to ensure efficient movement of stock
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
• Answered product questions with up-to-date knowledge of sales and store promotions
• Stocked merchandise each weekly, clearly labeling items, arranging according to size or color, and preparing attractive displays
• Stocked and replenished merchandise according to store merchandising layouts
• Prioritized helping customers over completing other routine tasks in store
• Engaged with customers in a sincere and friendly manner
• Built relationships with customers to increase likelihood of repeat business
• Welcomed customers into store and helped locate items

• Data entry, accounts payable and receivable

Implemented sale set, price changes and stocked new merchandise to effectively drive sales increases.