Paula White
Jefferson,OR
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
19
19
years of professional experience
Work History
Hygiene Coordinator
South Salem Periodontics
11.2022 - 02.2023
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Managed patient billing processes for timely, accurate payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
New Patient/Hygiene Coordinator
Pinnacle Dental
07.2017 - 01.2022
- Contributed to the practice''s growth and success by consistently meeting or exceeding hygiene department revenue goals.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Conducted efficient end-of-day processes including reconciling payment transactions, and preparing daily reports for management review.
Childcare Provider
Self Employed
08.2011 - 07.2017
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Enhanced children''s cognitive development by conducting age-appropriate educational activities.
- Provided transportation to and from school or appointments when necessary, maintaining punctuality and safety at all times.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
Front Office Receptionist
Gentle Dental
08.2004 - 07.2011
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
GED -
Linn-Benton Community College
Albany, OR08.2001
Skills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Patient scheduling
- Insurance verification
- Treatment Planning
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Adaptability and flexibility
- Cash handling
- Customer service
- Professional appearance
- Friendly and respectful
Timeline
Hygiene Coordinator
South Salem Periodontics
11.2022 - 02.2023
New Patient/Hygiene Coordinator
Pinnacle Dental
07.2017 - 01.2022
Childcare Provider
Self Employed
08.2011 - 07.2017
Front Office Receptionist
Gentle Dental
08.2004 - 07.2011
GED -
Linn-Benton Community College
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