Paula Whitfield
Menasha,WI
Summary
To grow both personally and professionally within Guardian. I would love a new challenge that utilizes my current knowledge, but allows me to grow in a new direction.
Overview
9
9
years of professional experience
Work History
Implementation Lead
Guardian Life Insurance
06.2016 - Current
- Facilitate communication between our sales team, brokers and plan holders involved in the onboarding process, promoting collaboration and smooth transitions.
- Manage the scheduling of Implementation calls and Welcome calls to transition groups from Intake to Onboarding or from Onboarding to Client Management.
- Develop relationships with brokers and plan holders to help build confidence in the implementation process.
- Assist our Offshore Partners with making phone calls for call back requests.
- Piloted the new Digital Onboarding tool prior to being released to the remaining Implementation Team.
Bakery Worker
Kwik Trip
10.2015 - 06.2016
- Arranged bakery displays to showcase baked goods to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Packaging and labeling of all baked goods
Education
No Degree - Organizational Managment
University of Arizona
Tucson, AZSkills
- Customer Service
- Attention to Detail
- Relationship Building
- Work Planning and Prioritization
- Assigning Work
- Client Relations
- Conflict Resolution
- Documentation And Reporting
- Recruiting and Hiring
Timeline
Implementation Lead
Guardian Life Insurance
06.2016 - Current
Bakery Worker
Kwik Trip
10.2015 - 06.2016
No Degree - Organizational Managment
University of Arizona
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