Paula Whitlock
Peoria,AZ
Overview
16
16
years of professional experience
Work History
Sales Associate
Kohls Department Store
03.2020 - 05.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Leasing Consultant
Velaire at Aspera Apts/PB Bell Properties
01.2019 - 02.2020
- Collected rent and tracked resident payments and information utilizing Yardi and CRM property management programs.
- Verified resident incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal FAIR HOUSING requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices. Resident retention begins day one.
Caregiver
Lyons Family
07.2010 - 10.2018
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Community Manager
Cantamar Apartment Homes
04.2007 - 08.2009
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all resident logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
Timeline
Sales Associate
Kohls Department Store
03.2020 - 05.2023
Leasing Consultant
Velaire at Aspera Apts/PB Bell Properties
01.2019 - 02.2020
Caregiver
Lyons Family
07.2010 - 10.2018
Community Manager
Cantamar Apartment Homes
04.2007 - 08.2009