Paula Williams
556 Rosewood Ave, Aurora,IL
Summary
Dynamic leader with a proven track record in program planning and fundraising events, notably enhancing Claim Services Inc team performance through effective leadership and collaboration. Excelled in organizing high-impact events at East Aurora High School, demonstrating exceptional organizational skills and a positive attitude. Skilled in budgeting and fostering team success, consistently achieving results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Volunteer
East Aurora High School
05.2018 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Strengthened partnerships between organization and local businesses to enhance collaboration opportunities.
- Judged on panel for cheerleading competitions
- Worked in concession stands for both ROTC and Cheerleading to raise funds for their teams
- Helped support Cheer team and ROTC with events from parades, games, practices, programs, drill meets, ect
Elderly Caregiver
Private Care
11.2022 - Current
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented care provided and progress made, ensuring accurate health records.
Elderly Caregiver
New Era Support Services Inc
04.2018 - 06.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Manager
Claim Services Inc
03.2019 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
Comcast, Xfinity
06.1988 - 10.2014
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Mentored junior team members, contributing to their professional development and overall team success.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
East Aurora High School
Aurora, ILKinesiology
Waubonsee Community College
Sugar Grove, IL05.2025
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Food Distribution
- Event Planning
- Program Planning
- Fundraising Events
- Administrative tasks
- Budgeting and finance
- Fundraising expertise
Timeline
Elderly Caregiver
Private Care
11.2022 - Current
Manager
Claim Services Inc
03.2019 - 07.2023
Volunteer
East Aurora High School
05.2018 - Current
Elderly Caregiver
New Era Support Services Inc
04.2018 - 06.2024
Customer Service Representative
Comcast, Xfinity
06.1988 - 10.2014
High School Diploma -
East Aurora High School
Kinesiology
Waubonsee Community College
Similar Profiles
Mariem AamraouiMariem Aamraoui
Student Teacher at East Aurora High SchoolStudent Teacher at East Aurora High School
Marisol CamachoMarisol Camacho
Sports Management Association Treasurer at Aurora UniversitySports Management Association Treasurer at Aurora University
LINDSEY DICKLINDSEY DICK
Substitute Teacher at East Aurora Union Free School DistrictSubstitute Teacher at East Aurora Union Free School District