Paula Williams
Old Hickory,TN
Summary
Results-driven Health Information Clerk at Datavant with a strong attention to detail and expertise in HIPAA regulations. Enhanced data accuracy and compliance while streamlining processes, contributing to organizational growth. Successfully trained new staff, ensuring efficient operations and adherence to privacy protocols, while maintaining high standards in patient data management.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Datavant
Nashville, TN
03.2010 - 03.2026
- Managed patient data entry and maintained electronic health records efficiently.
- Assisted with retrieval and organization of medical documentation for timely access.
- Ensured compliance with health information privacy regulations and protocols.
- Collaborated with healthcare professionals to streamline data sharing processes.
- Supported audits and quality assurance initiatives for data accuracy and integrity.
- Trained new staff on health information systems and operational procedures.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Processed records efficiently and oversaw timely project completion.
- Copied medical records and performed various clerical tasks as required.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Located, retrieved, sent and scanned medical record data.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Used medical center hardware and software to produce required reports.
- Enhanced patient data confidentiality by adhering to strict privacy regulations and guidelines.
- Processed medical release forms in a timely manner, ensuring proper authorization was obtained before disclosing sensitive information.
- Assisted in training new Health Information Clerks, sharing expertise on established procedures and best practices in the field.
- Coordinated with external agencies such as insurance companies, government entities, and other healthcare facilities regarding patient data requests or transfers.
Customer Service Representative
Datavant
Mandeville, LA
10.2007 - 12.2009
- Managed patient data entry and maintained electronic health records efficiently.
- Assisted with retrieval and organization of medical documentation for timely access.
- Ensured compliance with health information privacy regulations and protocols.
- Collaborated with healthcare professionals to streamline data sharing processes.
- Supported audits and quality assurance initiatives for data accuracy and integrity.
- Trained new staff on health information systems and operational procedures.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Processed records efficiently and oversaw timely project completion.
- Copied medical records and performed various clerical tasks as required.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Located, retrieved, sent and scanned medical record data.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Used medical center hardware and software to produce required reports.
- Enhanced patient data confidentiality by adhering to strict privacy regulations and guidelines.
- Processed medical release forms in a timely manner, ensuring proper authorization was obtained before disclosing sensitive information.
- Assisted in training new Health Information Clerks, sharing expertise on established procedures and best practices in the field.
- Coordinated with external agencies such as insurance companies, government entities, and other healthcare facilities regarding patient data requests or transfers.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline support processes and improve response times.
- Identified recurring issues and contributed to knowledge base updates for team reference.
Education
High School Diploma -
Franklinton High Schooll
Franklinton, LASkills
- Multitasking efficiency
- Organizational growth
- Strong attention to detail
- HIPAA regulations
Timeline
Customer Service Representative
Datavant
03.2010 - 03.2026
Customer Service Representative
Datavant
10.2007 - 12.2009
High School Diploma -
Franklinton High Schooll