Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Paula Wimp

Rapid City,SD

Summary

Dynamic floral designer and shop owner at Flowers by LeRoy, adept at building customer loyalty through exceptional service and innovative marketing strategies. Proven expertise in supplier negotiation and waste reduction, resulting in enhanced profitability. Skilled in community engagement and staff training, fostering a collaborative environment that drives success.

Overview

18
18
years of professional experience

Work History

Shop Owner

Flowers by LeRoy
03.2022 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Retained accurate records of purchases, titles and sales.

Client Services Coordinator

Signify Health
11.2020 - 01.2022
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
  • Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
  • Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
  • Leveraged advanced knowledge in company products/services so as to effectively guide clients, resulting in increased usage of our offerings and overall customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Floral Designer and Shop Manager

Flowers by LeRoy
04.2007 - 11.2020
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
  • Prepared potted plants and bouquets based on customer requirements.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
  • Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
  • Managed inventory, ensuring availability of fresh flowers and supplies, reducing waste and optimizing costs.
  • Negotiated with suppliers, securing favorable terms and ensuring high-quality floral stock.
  • Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
  • Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
  • Updated social media platforms with photos of recent arrangements, increasing online engagement and inquiries.
  • Provided expert care instructions to customers, extending life of their floral purchases.
  • Maintained cleanliness and organization of shop, enhancing shopping experience for customers.

Education

No Degree - Sociology

Black Hills State University
Spearfish, SD

Skills

  • Networking and partnerships
  • Business operations
  • Pricing strategy
  • Marketing experience
  • Staff hiring and training
  • Customer service background
  • Store maintenance
  • Marketing expertise
  • Social media marketing
  • Community engagement
  • Supplier negotiation
  • Customer service expertise
  • Waste reduction
  • Merchandise planning
  • Tax and legal compliance
  • Performance analysis
  • Shipment tracking
  • Competitor analysis
  • Sales strategy development
  • Employee scheduling
  • Sales proficiency
  • Cross-selling techniques
  • Up-selling strategies
  • E-commerce integration
  • Local marketing
  • Seasonal promotions
  • Sales mastery
  • Marketing and promotion
  • Customer loyalty programs

Timeline

Shop Owner

Flowers by LeRoy
03.2022 - Current

Client Services Coordinator

Signify Health
11.2020 - 01.2022

Floral Designer and Shop Manager

Flowers by LeRoy
04.2007 - 11.2020

No Degree - Sociology

Black Hills State University

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