Summary
Overview
Work History
Education
Skills
Websites
Timeline
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PAULA WINN

Wayland

Summary

Administrative professional with extensive experience in patient care coordination and appointment scheduling at Massachusetts General Hospital. Demonstrated ability to optimize workflows and enhance customer service. Skilled in HIPAA compliance and insurance verification, ensuring efficient operations in high-pressure environments. Dedicated to improving patient experiences through exceptional support.

Overview

11
11
years of professional experience

Work History

Office Coordinator / Administrative Assistant

TOWN OF WAYLAND
Wayland
10.2023 - Current
  • Welcomed guests to city’s Council on Aging and Senior Center as front desk receptionist.
  • Answered incoming phone calls, delivering friendly and accurate customer service.
  • Responded to email inquiries and prepared essential correspondence efficiently.
  • Collaborated with management to develop annual budget and processed invoices.
  • Performed Accounts Payable and Accounts Receivable processing accurately.
  • Ordered supplies and equipment for Center, ensuring adherence to budget constraints.
  • Scheduled appointments for seniors, facilitating access to various programs and services.
  • Coordinated with social services and program leaders to support guest needs.

Practice Assistant I / Patient Coordinator

BETH ISRAEL LAHEY HEALTH
Burlington
05.2023 - 10.2023
  • Greeted all patients and coordinated their care in a small yet busy hospital.
  • Handled patient registrations and check-ins / check-outs. Scheduled appointments, including MRIs, CTs, scans, etc.
  • Answered scheduling, insurance, payment, and other nonclinical questions. Researched and verified insurance eligibility. Obtained patient signatures and collected co-payments.
  • Maintained patient confidentiality and complied with HIPAA mandates.

Patient Coordinator

MASSACHUSETTS GENERAL HOSPITAL
Waltham
08.2020 - 12.2022
  • Coordinated all aspects of patient care for new and established patients, preparing documentation.
  • Scheduled patient appointments for MRI, CT, and bone density scans as well as Ultrasounds.
  • Ensured patients were screened, confirmed, and informed of any medications or clearances prior to imaging.
  • Answered and fielded a high volume of calls in a busy clinical office.
  • Provided troubleshooting to resolve issues related to scheduling, paperwork, and insurance coverage.
  • Maintained confidentiality of patient records, ensuring accuracy and HIPAA compliance.
  • Highlights included: Hired, onboarded, and trained a Patient Coordinator.

Patient Registrar

WINCHESTER HOSPITAL
Winchester
11.2019 - 08.2020
  • Processed patients' registrations and check-ins scheduled as well as cancelled / rescheduled appointments.
  • Conducted interviews to collect demographic and insurance information. Answered general questions.
  • Researched and verified insurance eligibility; prepared admissions and registration paperwork, including obtaining signatures. Collected co-payments.
  • Maintained patient records, ensuring HIPAA compliance.

Administrative Assistant, Medical Office

OPHTHALMIC CONSULTANTS OF BOSTON
Boston
10.2016 - 01.2018
  • Oversaw office administration in a high-volume medical environment, managing scheduling, billing, and documentation.
  • Delivered exceptional customer service by triaging urgent issues and collaborating with nurses for resolutions.
  • Handled insurance processes, including referrals, policy research, and payment responsibility explanations to patients.
  • Arranged prior authorizations to facilitate timely patient care and services.

Registrar, Emergency Room

NEWTON WELLESLEY HOSPITAL
Newton
09.2014 - 06.2017
  • Managed reception and office operations in high-pressure emergency room and pediatric ward.
  • Triaged and pre-registered patients to facilitate timely care delivery.
  • Registered and admitted patients utilizing healthcare software systems for accuracy.

Education

Bachelor of Arts - Liberal Studies

Lesley University
Cambridge, MA

Skills

  • Office administration in healthcare
  • Appointment scheduling and calendar management
  • Patient care coordination
  • Report generation and documentation management
  • Accounts payable and receivable
  • Budget preparation and budgeting skills
  • Customer service excellence and handling complaints
  • High-volume call handling and effective communication
  • Process improvement strategies and workflow optimization
  • Program coordination and scheduling appointments
  • Insurance verification and issue resolution
  • HIPAA compliance
  • Windows and Mac operating systems proficiency
  • Microsoft Office Suite expertise
  • EPIC, Meditech, Athena, IDX, Emdeon software knowledge
  • Workstation on Wheels (WOW) operation
  • Invoice processing and supply ordering
  • Time management and multitasking abilities
  • Work delegation and employee training

Timeline

Office Coordinator / Administrative Assistant

TOWN OF WAYLAND
10.2023 - Current

Practice Assistant I / Patient Coordinator

BETH ISRAEL LAHEY HEALTH
05.2023 - 10.2023

Patient Coordinator

MASSACHUSETTS GENERAL HOSPITAL
08.2020 - 12.2022

Patient Registrar

WINCHESTER HOSPITAL
11.2019 - 08.2020

Administrative Assistant, Medical Office

OPHTHALMIC CONSULTANTS OF BOSTON
10.2016 - 01.2018

Registrar, Emergency Room

NEWTON WELLESLEY HOSPITAL
09.2014 - 06.2017

Bachelor of Arts - Liberal Studies

Lesley University

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PAULA WINN