Paula Wright
Trenton,NJ
Summary
Dynamic Human Specialist with extensive experience at Mercer County Board of Social Services, excelling in client assessment and data analysis. Proven track record in leading teams and enhancing program eligibility processes, fostering self-sufficiency among clients. Skilled in financial calculations and dedicated to delivering exceptional customer service, driving positive outcomes in case management.
Overview
21
21
years of professional experience
Work History
Human Specialist III
MCBOSS
Trenton, NJ
11.2024 - Current
- Review client cases for eligibility and program decisions.
- Collect and analyze data on employability and health.
- Lead and train lower-level staff.
- Assist supervisors with program tasks.
Human Specialist II
MCBOSS
Trenton, NJ
08.2022 - 10.2024
- Analyzed applications and verified data for eligibility.
- Interviewed clients and assessed employability.
- Explained program procedures and completed required forms.
- Investigated absent parent information and made referrals to external resources.
- Negotiated support agreements and gathered court documentation.
- Promoted self-sufficiency and addressed client complaints.
- Performed financial calculations for benefits, refunds, and collections.
Human Specialist III
MCBOSS
Trenton, NJ
01.2022 - 08.2022
- Review client cases for eligibility and program decisions.
- Collect and analyze data on employability and health.
- Lead and train lower-level staff.
- Assist supervisors with program tasks.
Human Specialist II
MCBOSS
Trenton, New Jersey
02.2016 - 09.2021
- Analyzed applications and verified data for eligibility.
- Interviewed clients and assessed employability.
- Explained program procedures and completed required forms.
- Investigated absent parent information and made referrals to external resources.
- Negotiated support agreements and gathered court documentation.
- Promoted self-sufficiency and addressed client complaints.
- Performed financial calculations for benefits, refunds, and collections.
Human Specialist I
MCBOSS
Trenton, New Jersey
07.2014 - 02.2016
- Reviewed and processed applications for accuracy and completeness.
- Interviewed clients and verified eligibility information.
- Explained child support and related program procedures.
- Referred clients to external financial and employment resources.
- Facilitated voluntary support agreements or prepared court documentation.
- Guided clients toward self-sufficiency and addressed concerns per policy.
SENIOR ACCT CLK
MCBOSS
Trenton, New Jersey
01.2008 - 07.2014
- Reviewed records to identify discrepancies and ensure data accuracy.
- Verified reports, calculations, and system-generated postings.
- Prepared requisitions, vouchers, and financial summaries.
- Investigated billing issues; calculated interest, charges, and refunds.
- Entered data using correct formulas and account codes.
- Led work assignments and trained new staff.
- Sent correspondence to request missing or corrected data.
- Prepared routine financial and administrative reports
ACCT CLK
MCBOSS
Trenton, NJ
04.2005 - 01.2008
- Verified and posted financial data to ledgers and journals.
- Maintained records of receipts, disbursements, and payroll deductions.
- Reviewed invoices, vouchers, and forms for accuracy and approvals.
- Ensured correct account codes and monitored inventory records.
- Assisted with financial reports and basic bank reconciliations.
Clerk
Mercer County Board of Social Services
Trenton, NJ
04.2004 - 04.2005
- Review and verify financial documents for accuracy and compliance.
- Perform basic calculations and enter data into accounting systems.
- Post transactions to ledgers, journals, and other records.
- Maintain records of cash receipts, disbursements, and payroll deductions.
- Review vouchers, invoices, and requisitions for completeness and approvals.
- Assist with financial reporting, inventory tracking, and account reconciliations.
- Ensure accurate classification of expenditures and compliance with policies.
Education
Bachelor of Arts - Criminal Justice
Mercer County Community College
Trenton, NJ06-2014
Skills
- Client assessment
- Data analysis
- Case management
- Program eligibility
- Financial calculations
- Employee training
- Customer service
Timeline
Human Specialist III
MCBOSS
11.2024 - Current
Human Specialist II
MCBOSS
08.2022 - 10.2024
Human Specialist III
MCBOSS
01.2022 - 08.2022
Human Specialist II
MCBOSS
02.2016 - 09.2021
Human Specialist I
MCBOSS
07.2014 - 02.2016
SENIOR ACCT CLK
MCBOSS
01.2008 - 07.2014
ACCT CLK
MCBOSS
04.2005 - 01.2008
Clerk
Mercer County Board of Social Services
04.2004 - 04.2005
Bachelor of Arts - Criminal Justice
Mercer County Community College
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