Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Paula A. Zuluaga

6181 Parker's Hammock Naples,FL

Summary

Development Specialist with strong skills in strategic planning, project management, and fundraising. Demonstrated success in enhancing donor relations and community outreach, leading to impactful program development. Achievements include initiatives that significantly advanced organizational goals through effective research and stakeholder engagement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Development Specialist

Moorings Park Foundation
Naples, FL
06.2022 - 08.2025
  • Administered donor relations while maintaining accurate documentation in donor database.
  • Executed fundraising events to boost community engagement and awareness.
  • Coordinated fundraising activities, enhancing community involvement and outreach efforts.
  • Prepared reports summarizing program activities for stakeholder review.
  • Integrated third-party APIs into existing software solutions to improve functionality.
  • Conducted research identifying best practices in web development.
  • Completed daily tasks with accuracy and efficiency.
  • Contributed innovative ideas to enhance team performance and outcomes.
  • Secured engagement with major donors

Financial Councelor

Center for Sight
Naples, FL
10.2020 - 06.2022
  • Conducted detailed assessments of client financial situations to identify specific needs.
  • Developed personalized budgets and financial plans aligned with individual goals.
  • Maintained accurate records of client interactions and financial assessments.
  • Assisted clients in understanding available financial products and services.
  • Collaborated with professionals, including doctors and nurses, to deliver comprehensive advice.
  • Recommended local non-profit organizations and government assistance programs when applicable.
  • Reviewed financial data to verify information and determine program eligibility.

Medical Financial Counselor

Florida Cancer Specialist
Naples, FL
07.2018 - 10.2020
  • Assisted patients in understanding financial assistance options for cancer treatment.
  • Explained insurance benefits and coverage to patients and their families.
  • Gathered necessary documentation for financial aid applications and processing.
  • Collaborated with healthcare teams to address patient financial concerns effectively.
  • Provided support during patient consultations regarding financial responsibilities.
  • Maintained accurate records of patient interactions and financial assistance requests.
  • Educated patients on payment plans and available resources for cancer care costs.
  • Communicated with external agencies to facilitate financial assistance for patients.
  • Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Recommended resources such as local non-profit organizations or government assistance programs where applicable.
  • Reviewed and verified financial data to determine program eligibility.

Team Lead Front Staff Specialist

Florida Cancer Specialist
Naples, FL
11.2006 - 04.2018
  • Led daily operations for patient care coordination and treatment scheduling.
  • Trained and mentored staff on best practices in oncology support services.
  • Developed and implemented standard operating procedures for workflow efficiency.
  • Facilitated team meetings to enhance communication and address patient needs.
  • Managed patient information using electronic health record systems effectively.
  • Ensured compliance with regulatory standards in cancer treatment protocols.
  • Collaborated with medical professionals to optimize patient care pathways.
  • Implemented staff training programs to improve service delivery in oncology settings.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Identified opportunities for process improvements, implementing changes when required.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Barron Collier High School
Naples, FL
06-1996

Skills

  • Donor relations
  • Database management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Fundraising strategies
  • Data collection
  • Staff management

Languages

Spanish
Native/ Bilingual

Certification

  • Life and Health Insurance License

Accomplishments

  • Operational Excellence Award at Florida Cancer Specialist 2015

References

References available upon request.

Timeline

Development Specialist

Moorings Park Foundation
06.2022 - 08.2025

Financial Councelor

Center for Sight
10.2020 - 06.2022

Medical Financial Counselor

Florida Cancer Specialist
07.2018 - 10.2020

Team Lead Front Staff Specialist

Florida Cancer Specialist
11.2006 - 04.2018

High School Diploma -

Barron Collier High School

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