Paula Zacarias
Panama,FL
Summary
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.
Overview
17
17
years of professional experience
Work History
Grocery Supervisor
Grocery Outlet
Panama City, Florida
05.2013 - Current
- Managed inventory and supply levels to ensure sufficient stock for peak hours.
- Supervised cashiers in the checkout process ensuring accuracy and efficiency.
- Trained new staff on store policies and procedures.
- Analyzed daily sales reports to identify areas of improvement or potential business opportunities.
- Monitored cashier performance, providing feedback and coaching as needed.
Unemployment Claims Specialist
Department of Unemployment
Tallahassee, FL
12.2008 - 05.2011
- Reviewed and verified accuracy of submitted documents.
- Provided guidance and assistance to claimants in completing applications.
- Investigated eligibility requirements for unemployment benefits.
- Processed appeals on denied or overpaid claims.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
Customer Administrator
WorkForce
Quincy, Florida
03.2007 - 09.2009
- Provided customer service to existing and potential clients by responding to inquiries, troubleshooting issues, and resolving complaints.
- Created customer accounts in the database, updated information as needed, and maintained records of customer interactions.
- Monitored customer accounts for any changes or updates that need to be made.
- Participated in weekly meetings with cross-functional teams to discuss progress on projects.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Skills
- Product ordering
- Task Delegation
- Employee Training
- Stock Rotation
- Training and mentoring
- Customer service and assistance
- Employee Management
- Verbal and written communication
Languages
Spanish
Professional
Timeline
Grocery Supervisor
Grocery Outlet
05.2013 - Current
Unemployment Claims Specialist
Department of Unemployment
12.2008 - 05.2011
Customer Administrator
WorkForce
03.2007 - 09.2009
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