Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
References
References
Generic

Paula Andrea Lopez

Tomball,TX

Summary

Have a strong background in the money transfer industry, with valuable skills and knowledge gained throughout career. Have held key roles in companies specializing in secure and efficient money transfers.
Began career as a Territorial Manager, where successfully managed a specific geographic area, overseeing the operations and performance of multiple agencies. During 6 years in this role, developed excellent sales and customer service skills while also focusing on planning, execution, and follow-up.

Overview

10
10
years of professional experience

Work History

Territorial Manager

IDT
01.2022 - Current
  • · Source new prospect Agents and manage entire sales process from identifying prospects.
  • · Reach and exceed new Agent's activation, monthly targets.
  • · Manage assigned Agent onboarding applications, installations, and training process.
  • · Manage assigned Agent network and sustainably grow transaction volume.
  • · Train and support new and existing agents and assist them with troubleshooting equipment.
  • · Provide Agents with point of sales material and ensure they receive necessary training.
  • · Increase sales and market share of existing products (money transfers, bill payments)
  • · Analyze company reports and market data to address, reinforce and correct performance trends to capitalize on market opportunities for new and existing Agents in assigned territory.
  • · Provide fact-based recommendations on product pricing and Agent commissions.
  • · Regularly visit top productive Agents in assigned territory, monitor performance vs monthly targets, personnel training needs, customer dynamics and create sustainable relationships.
  • · Execute both self-conceived and assigned marketing plans to support transaction growth.
  • · Supports various departments at headquarters to ensure that Agents comply with company policies, compliance guidelines and procedures.

Territorial Manager.

IDT
01.2018 - 04.2020

· Manage the end-to-end sales process, including lead generation, qualifying the opportunity, selling the value proposition, signing the contract, training, merchandising, and supporting the account through the first months of the relationship.

· Manage existing network relationships, with focus on business and operational support, to assure business continuity and growth of all network channels.

· Sell entire BR portfolio brands and services.

· Identify business opportunities.

· Train New Agents through the onboarding process.

· Develop and maintain new and existing agencies.

· Strengthen and maintain a good relationship with agents, focusing on good support for its growth.

· Execute Marketing plans to support agent growth.

· Do analysis of the competition and thus be able to provide a better and competitive service,

develop new retail Accounts.

· Sales all Products lines the IDT Retail product Portfolio.

Compliance Officer -

Unidos Financial Services
02.2016 - 11.2018

· Find and Open New locations.

· Build and maintain relationships with agents and customers.

· Coordinate that all work and promotion orders are processed.

· Coordinate that all jobs get installed at customer's request.

· Follow up with customers to ensure satisfaction with job.

Independent

Unidos Financial Service
04.2013 - 12.2016

· Find and Open New locations.

· Build and maintain relationships with agents and customers.

· Coordinate that all work and promotion orders are processed.

· Coordinate that all jobs get installed at customer's request.

· Follow up with customers to ensure satisfaction with job.

Education

Bussines Administration - Bussines Administration

Universidad De Caldas
Colombia
01.2006

Skills

  • Relationship building
  • Business Development
  • Clerical Support
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Multitasking Abilities
  • Sales skills
  • Tenacity
  • Learning ability
  • Persuasion
  • Determination
  • Self-discipline
  • Passion
  • Effective leader

Accomplishments

    * I opened 21 agencies in a month achieving recognition and position # 1 in applications and openings at the National level.

    *Position #1, for bringing in 1 month 5 negotiations at the National level. bringing 2850 MT. in existing agencies.

    * Selected to develop Top Agencies in recharges, low in productivity in MT. Recovered 60% of Existing agencies.

Timeline

Territorial Manager

IDT
01.2022 - Current

Territorial Manager.

IDT
01.2018 - 04.2020

Compliance Officer -

Unidos Financial Services
02.2016 - 11.2018

Independent

Unidos Financial Service
04.2013 - 12.2016

Bussines Administration - Bussines Administration

Universidad De Caldas

References

Ivan Urriago

312 810 9352

Unidos Financial

Department de Compliment legal

Jessica Wirt

214 801 7035

Regional Sales Manager

IDT

References

 

Ivan Urriago 

312 810 9352

Unidos Financial

Department de Compliment legal



Jessica Wirt

214 801 7035

Regional Sales Manager

IDT


Paula Andrea Lopez