Paula Baeza
New Rochelle,NY
Summary
Dedicated administrative professional with a strong background in office management and customer relations. Skilled in data entry, document preparation, and event coordination. Highly adaptable with proven abilities in problem-solving and multitasking in fast-paced environments. Committed to enhancing team collaboration and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nanny/Babysitter
Self Employed
New York, USA
01.2023 - Current
- Provided nurturing care for children across multiple families, supporting developmental and educational activities.
- Organized educational activities for children, including those with speech delays, enhancing their learning experiences.
- Collaborated with daycare teams and therapists to support children's growth and well-being.
- Managed household duties, including meal preparation and appointment scheduling, to support family routines.
Cultural and Work Exchange
Cultural Care USA
New York, USA
06.2021 - 01.2023
- Childcare, house manager duties, teaching my language.
Administrative/Human Resources and Finance Area
Patagonian Fruits
Rio Negro, Argentina
07.2014 - 05.2021
- Assisted in administrative tasks within Human Resources and Finance, improving departmental productivity.
- Served as a liaison between different departments to facilitate effective communication and collaboration. Working closely with other administrative staff to ensure smooth operations across departments.
- Developed and implemented efficient administrative procedures to improve overall productivity within the organization.
- Proofread documents for grammar errors before distribution to maintain professionalism.
- Created and maintained organized filing systems to ensure easy retrieval and access of documents.
- Management of employee files. Keeping all documentation up to date and making the necessary copies.
- Registration of employees in systems/programs provided by the company and State.
- Creation of bank account for employees.
- Audited employee timesheets ensuring accuracy before processing payroll.
- Maintained accurate records of employee attendance, leave requests, or performance evaluations.
- Assistance and monitoring of injured employees.
- Mediation with medical insurance and employees.
- Making reports of work accidents that have occurred, filing a report of accidents with the medical insurance company and coordinating medical assistance, transportation, etc.
- Data entry. Loading data into different systems that the company used.
- Maintenance and updating of the database.
- Uploading invoices to the finance system.
- Assisted with budget management by tracking expenses, reconciling invoices, and processing payments.
- Maintained confidentiality of sensitive information such as employee records or financial data.
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary. Purchased office supplies following established procurement guidelines while seeking cost-effective options.
- Served as the primary point of contact for internal and external stakeholders, providing excellent customer service through phone calls, emails, and in-person interactions.
- Fostered positive relationships with key stakeholders including clients, suppliers, and business partners.
- Distributed incoming mail/packages to appropriate recipients within the organization in a timely manner.
- Payment to suppliers through checks and cash.
- Banking procedures of different kinds.
- Withdrawal and deposit of cash and checks from different banking entities.
- Being in charge of large sums of money while maintaining absolute discretion.
- Assistance in the settlement of employees' salaries.
- Accounting, distributing, and enveloping cash and checks for payment to employees.
- Served as a resource person within the organization in the onboarding process of new employees by preparing orientation materials and conducting initial training sessions, providing guidance on administrative procedures and best practices.
Customer Service and Marketing
Oblicuo
Rio Negro, Argentina
08.2020 - 01.2021
- Advertising and online marketing of products.
- Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition.
- Analyzed market trends and competitor activities to identify opportunities for growth and develop targeted marketing initiatives.
- Managed end-to-end execution of multi-channel marketing campaigns, including email marketing, social media advertising, and content creation.
- Coordination of purchases of different products with various suppliers.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue.
House Sitter/Pet Sitter
Self Employed
Rio Negro, Argentina
12.2012 - 12.2016
- Housekeeping and maintenance service.
- Taking care of the property during the absence of the owners, taking charge of the maintenance and cleaning of the different areas of the house, including the maintenance and cleaning of the patio and pool.
- Taking care of the green spaces by watering them and making sure that the different plants are exposed to the appropriate temperatures.
- Also offering the care of multiple animals (+5) simultaneously (dogs and cats specifically).
- Taking charge of feeding them, exercising them, administering medication (following the instructions previously indicated by their owners) and keeping their grooming and bathing areas clean, as well as their toys.
- Also experience providing bathing/grooming to pets (including haircut/brushing as indicated).
- Offering updates on status of the property and pets to their owners.
- Storing and organizing correspondence, purchases and others.
Food entrepreneurship/business
Self Employed
Rio Negro, Argentina
07.2014 - 08.2015
- Creator of a vegan food venture.
- Menu management of varied products.
- In charge of production, advertising and sales of products.
- Sorting, discarding and packaging of products.
Fruit Selection
Patagonian Fruits
Rio Negro, Argentina
03.2014 - 06.2014
- Selection of fruit according to the expected standards.
- Arrangement of the fruit in different containers with their corresponding labeling.
Public Relation Manager
Punta Zero
Rio Negro, Argentina
06.2012 - 12.2013
- Advertising and event organization.
- Distribution and sale of tickets for different event.
Education
Course in Arts and Entertainment -
The University of California, Los Angeles (UCLA)
12.2022
Course in Mindful Photography -
Towson University English Language Center
12.2022
College in Criminalistics - Higher Technician in "Criminalistics" (Forensic sciences)
ISIV Institute
05.2021
Bachelor's degree in Criminology - Bachelor's Degree in Criminology and Forensics Sc.
National University of Rio Negro
07.2017
College in Assistant in Criminology and Criminalistics - Assistant in Criminology and Criminalistics
Balcarce Institute
12.2016
Bachelor's degree in Social Work -
National University of Comahue
12.2014
Skills
- Highly responsible, diligent, and possessing strong communication skills
- Problem-solving
- Knowledge and handling of different computer programs, including Microsoft Office
- Data entry and database management
- Administrative experience
- Customer service
- Flexible and adaptable
Certification
- CPR Certification.
- First Aid Certification.
- Child Development Associate Certification.
Languages
- Spanish, Nativo
- English, Fluent
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nanny/Babysitter
Self Employed
01.2023 - Current
Cultural and Work Exchange
Cultural Care USA
06.2021 - 01.2023
Customer Service and Marketing
Oblicuo
08.2020 - 01.2021
Administrative/Human Resources and Finance Area
Patagonian Fruits
07.2014 - 05.2021
Food entrepreneurship/business
Self Employed
07.2014 - 08.2015
Fruit Selection
Patagonian Fruits
03.2014 - 06.2014
House Sitter/Pet Sitter
Self Employed
12.2012 - 12.2016
Public Relation Manager
Punta Zero
06.2012 - 12.2013
Course in Arts and Entertainment -
The University of California, Los Angeles (UCLA)
Course in Mindful Photography -
Towson University English Language Center
College in Criminalistics - Higher Technician in "Criminalistics" (Forensic sciences)
ISIV Institute
Bachelor's degree in Criminology - Bachelor's Degree in Criminology and Forensics Sc.
National University of Rio Negro
College in Assistant in Criminology and Criminalistics - Assistant in Criminology and Criminalistics
Balcarce Institute
Bachelor's degree in Social Work -
National University of Comahue
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