Paul Adrienne Huang
Nashville,TN
Summary
Accomplished professional with a proven track record at Noelle Hotel, enhancing guest relations and streamlining registration processes. Excelled in training roles at Starbucks, significantly improving team efficiency. Skilled in hospitality services and Excel spreadsheets, adept at problem-solving and time management, consistently exceeding expectations without exceeding a 55-word limit.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Associate
Noelle Hotel
11.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Receptionist
Madonna's Resort And Event Center
08.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Barista Trainer
Starbucks, Barista
10.2021 - 07.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
Manila City, Philippines10.2022
Skills
- Problem-solving skills
- Guest Relations
- Word Processing
- Sales Support
- Time Management
- Cash Handling
- Listening Skills
- Hospitality services
- Billing and Invoicing
- Inventory Support
- Excel spreadsheets
- Inventory Replenishment
Certification
- [Front Office], [Noelle Hotel] - [November 2023 - November 2024]
Languages
English
Professional Working
Timeline
Front Office Associate
Noelle Hotel
11.2023 - Current
Receptionist
Madonna's Resort And Event Center
08.2022 - 08.2023
Barista Trainer
Starbucks, Barista
10.2021 - 07.2022
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
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