Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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PAULA K. FRANKLIN

PAULA K. FRANKLIN

Ruther Glen,VA

Summary

Dynamic, Results-Focused Leader Dedicated to Optimizing the Training & Development of Clients Profile of Qualifications TEAM BUILDING / TRAINING | INSTRUCTIONAL PLANNING | COUNSELING SESSIONS | STAFF DEVELOPMENT CLIENT / BUSINESS RELATIONS | SALES / MARKETING STRATEGIES | NEW BUSINESS DEVELOPMENT RECORDS / DATA MANAGEMENT | REPORT GENERATION | COPING MECHANISMS | CORRECTIVE PROBLEM SOLVING Highly accomplished Supervisor eager to contribute 20+ years of professional experience in Staff Development, Instruction, and Training toward maximizing a top employer’s success, recruiting Successful track record in developing proper instructional techniques and coping strategies to help individuals of diverse backgrounds with overcoming mental and emotional issues Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve critical client outcomes in wellness, health, and overall safety Dynamic communication and interpersonal relation skills with a continual commitment to providing detailed conversations, interviews, and observations to determine appropriate client or staff needs High level of professional integrity instrumental for maintaining confidential records, files, and documents Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

43
43
years of professional experience

Work History

Sales Associate

MACY’S
01.2013
  • Actively assisted customers with locating store merchandise based on their individual requests and needs
  • Strategically coordinated, planned, and managed creative merchandise displays that enhanced customer experiences and brand awareness

Director of Sales / Night Operations Manager

DAYS INN & SUITES CONFERENCE CENTER
01.2013
  • Productively managed client relations to encourage their repeat business, sales, and satisfaction
  • Remained in constant contact with staff to communicate performance updates or escalated client issues
  • Effectively managed, motivated, and coached a high-performance team that was committed to creating a customer-focused environment

CARMAX SUPERSTORE
01.2012
  • Led organization in setting goals and strategies.
  • Contributed to values, goals and strategic vision of organization.
  • Facilitated decision making by building consensus and developing solutions.
  • Planned and coordinated large volume and wide variety of meetings, conferences and workshops.

Merchandising execution Team Supervisor

HOME DEPOT
01.2021 - Current
  • MEAs)
  • Perform in-store Merchandising Services activities such as merchandising projects, planogram maintenance, overhead organization and display/signage maintenance designed to enhance the customer experience.

Committee Chairperson

NAACP Youth
01.2021 - Current
  • Led organization in setting goals and strategies.
  • Contributed to values, goals and strategic vision of organization.
  • Facilitated decision making by building consensus and developing solutions.
  • Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
  • Recruited, developed and retained excellent faculty to meet organizational goals.
  • Girls Who Code - Python instructor for students in the 9th grade

NAACP Membership Committee Chairperson
01.2020 - Current
  • Led organization in setting goals and strategies.
  • Contributed to values, goals and strategic vision of organization.
  • Facilitated decision making by building consensus and developing solutions.
  • Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
  • Provided recommendations on board of directors on group's effectiveness, actions and future plans.
  • Recruited, developed and retained excellent faculty to meet organizational goals.

Front Store Supervisor

CVS
01.2020 - 01.2021
  • Maintained strong relationships with associates and clients to cultivate a positive workplace environment
  • Streamlined daily operations to maximize the productivity of store and staff operations
  • Established creative solutions for overcoming customer challenges, issues, or concerns

FLUVANNA CORRECTIONAL CENTER FOR WOMEN
01.2018 - 01.2020
  • Led organization in setting goals and strategies.
  • Contributed to values, goals and strategic vision of organization.
  • Facilitated decision making by building consensus and developing solutions.
  • Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
  • Recruited, developed and retained excellent faculty to meet organizational goals.
  • Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
  • tailor shop supervisor of working offenders
  • CPR and Correctional Officer instructor
  • Seargent Correctional Officer and Strike force leader

Officer Operations

01.2018 - 01.2019
  • Play a vital role in ensuring the seamless operations of intake processes and procedures
  • Offer the necessary resources and training for staff to succeed in meeting the safety, security, and protection of inmates and personnel
  • Closely monitor inmate activities to ensure compliance with regulatory standards and guidelines
  • Remain highly confidential when handling and maintaining sensitive inmate files regarding their behaviors and overall performance
  • Creatively design and execute training materials to facilitate an increase in the wellbeing of inmates
  • Rapidly promoted throughout career due to exceptional work performance and ethic
  • Conduct one-on-one meetings with inmates to determine their individual needs and mental health issue

Garden & Lumber Associate

HOME-DEPOT
01.2016 - 01.2018
  • Maintained strong relationships with associates and clients to cultivate a positive workplace environment
  • Streamlined daily operations to maximize the productivity of store and staff operations
  • Established creative solutions for overcoming customer challenges, issues, or concerns

School Bus Driver, Monitor & Dispatcher / Special Needs Program

STAFFORD COUNTY TRANSPORTATION SERVICES
01.2014 - 01.2017
  • Prioritized bus routes to achieve on-time and safety-focused goals for students with a variety of special needs
  • Displayed a friendly and professional demeanor when handling student issues
  • Provided valuable guidance and recommendations for improving dispatch operations, productivity, and overall student transportation safety

Supervisor

MACY’S PENTAGON CITY
01.2013 - 01.2014
  • Housewares / Luggage
  • Delivered outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquiries regarding store products
  • Drove an increase in new business development and customer retention through comprehensive strategic analysis and action planning

Used Car Sales Consultant

CARMAX
01.2011 - 01.2012
  • Built long-term relationships with customers to maintain a solid base with repeat business and retention
  • Skillfully developed and implemented sales strategies that were instrumental for surpassing company expectations and revenue goals

Firefighter

Montgomery County Fire & Rescue Service
01.1992 - 01.2012
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Carried, placed and extended ladders in training and in emergencies.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Stabilized and lifted patients with backboard and cot.
  • Responded to confined space incidents, EMS and hazardous material incidents.
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
  • Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
  • Set up and operated master streams and aerial ladder pipes.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
  • Administered first aid and conducted emergent response management.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
  • Inspected fire and life safety systems and equipment for proper placement at properties.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.

Area Sales Manager

Petite & Swimwear, Community
01.1987 - 01.1992
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Analyzed sales data and kept up to date with market trends.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
  • Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Education

Doctoral of Education & Business Administrative Management - HR

Northern Central University
Phoenix, AZ
12.2023

Doctoral of Education & Business Administrative Management - HR

GRAND CANYON UNIVERSITY
Phoenix, AZ
2017

Master of Homeland Security - Management

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
College Park, MD
2003

Master of Science - Information System Management

UNIVERSITY OF PHOENIX
Columbia, MD
05.2003

Associate of Arts - Information Systems Management

HOWARD COUNTY COMMUNITY COLLEGE
Columbia
05.2002

Bachelor of Science - Clothing & Textiles

VIRGINIA POLYTECHNIC INSTITUTE & STATE UNIV
Blacksburg, VA
05.1987

Skills

  • Strong Interpersonal Communication
  • Store Displays
  • Adapt to Diverse Groups
  • Retail Accounts
  • Money Handling
  • Store Management
  • Closing Procedures
  • Promotional Effectiveness Review
  • Training Activities
  • Work Assignments
  • Product Promotion
  • Selling Techniques
  • Multitasking Strengths
  • Time Management
  • Maintaining Clean Work Areas
  • Cash Register Operation
  • Event Promotion
  • Product and Service Sales
  • Sales Expertise
  • Sales Training
  • Standard Operating Procedure
  • Business Strategies
  • Customer Service
  • Critical Thinking
  • Visual Merchandising
  • Store Merchandising
  • Customer Needs Assessments
  • Customer Satisfaction
  • Customer Interaction
  • Speaking Clearly
  • Inventory Management
  • Merchandise Display
  • Customer Retention
  • Merchandising

Accomplishments

  • APCO Basic Telecommunication
  • APCO Emergency Medical Dispatcher
  • APCO International Hero Award: National Press Club
  • APCO International National Advertising Campaigns: “We’re Looking for a Hero” Winner
  • Sally Jesses Raphael Show “We are Looking for a Hero”
  • EMD Emergency Medical Dispatcher
  • Board Certification of the National Academy of Emergency Medical Dispatchers
  • Physical Agility Testing Coordinator
  • Fit Test Coordinator
  • CPR Instructor
  • MFRI Level 2 Instructor EMS
  • MFRI Level 2 Instructor Fire and Rescue
  • MFRI Level 3 Instructor EMS
  • Incident Safety Officer Certification
  • Bus Emergencies Seminar
  • Terrorism Seminar
  • Passenger Train Emergency Responder
  • Performance & Conduct Problems
  • Fundamental of Mid-Level Management
  • Planning for Results
  • Maryland Fire System Certification
  • National Board of Fire Service Professional Qualifications
  • Developed SOPs for Fire & Rescue Emergency Communication Center

Timeline

Merchandising execution Team Supervisor

HOME DEPOT
01.2021 - Current

Committee Chairperson

NAACP Youth
01.2021 - Current

NAACP Membership Committee Chairperson
01.2020 - Current

Front Store Supervisor

CVS
01.2020 - 01.2021

FLUVANNA CORRECTIONAL CENTER FOR WOMEN
01.2018 - 01.2020

Officer Operations

01.2018 - 01.2019

Garden & Lumber Associate

HOME-DEPOT
01.2016 - 01.2018

School Bus Driver, Monitor & Dispatcher / Special Needs Program

STAFFORD COUNTY TRANSPORTATION SERVICES
01.2014 - 01.2017

Sales Associate

MACY’S
01.2013

Director of Sales / Night Operations Manager

DAYS INN & SUITES CONFERENCE CENTER
01.2013

Supervisor

MACY’S PENTAGON CITY
01.2013 - 01.2014

CARMAX SUPERSTORE
01.2012

Used Car Sales Consultant

CARMAX
01.2011 - 01.2012

Firefighter

Montgomery County Fire & Rescue Service
01.1992 - 01.2012

Area Sales Manager

Petite & Swimwear, Community
01.1987 - 01.1992

Doctoral of Education & Business Administrative Management - HR

Northern Central University

Doctoral of Education & Business Administrative Management - HR

GRAND CANYON UNIVERSITY

Master of Homeland Security - Management

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

Master of Science - Information System Management

UNIVERSITY OF PHOENIX

Associate of Arts - Information Systems Management

HOWARD COUNTY COMMUNITY COLLEGE

Bachelor of Science - Clothing & Textiles

VIRGINIA POLYTECHNIC INSTITUTE & STATE UNIV

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PAULA K. FRANKLIN