Paula Gonzalez
Gaithersburg,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced job title with over 15 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking the Pandemic Response Health Promoter position. Offering excellent communication and good judgment.
Overview
22
22
years of professional experience
Work History
Manager of Business Development and Sales
ServiCol
Gaithersburg
06.2013 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
Customer Service Cashier
Four J’s
Silver Spring, MD
09.2006 - 06.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Customer Service Cashier
Casa Blanca NY
Queens, NY
10.2005 - 05.2006
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Social Work Supervisor
Gobernación Del Quindío (Colombia)
Armenia , Quindio
01.2000 - 07.2005
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting the general population in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
Education
Associate In Physical Therapy - Physical Therapy
Universidad Autónoma De Manizales
Manizalez Caldas (Colombia)Skills
- Shipping and Receiving Oversight
- Customer Service
- Customer Complaint Resolution
- Problem Solving
- Appointment Scheduling
- Sales Program Coordination
- Interdepartmental Collaboration
Timeline
Manager of Business Development and Sales
ServiCol
06.2013 - Current
Customer Service Cashier
Four J’s
09.2006 - 06.2013
Customer Service Cashier
Casa Blanca NY
10.2005 - 05.2006
Social Work Supervisor
Gobernación Del Quindío (Colombia)
01.2000 - 07.2005
Associate In Physical Therapy - Physical Therapy
Universidad Autónoma De Manizales
Similar Profiles
Steve DresnerSteve Dresner
Anchor/Reporter at WTOP NewsRadio-Hubbard BroadcastingAnchor/Reporter at WTOP NewsRadio-Hubbard Broadcasting
Mukul NerurkarMukul Nerurkar
Digital Information Specialist at National Human Genome Research InstituteDigital Information Specialist at National Human Genome Research Institute
Jilly GRENIERJilly GRENIER
Sales Manager at Dolce & GabbanaSales Manager at Dolce & Gabbana
Michaelle FortuneMichaelle Fortune
Haitian Creole/Medical Interpreter at Global Translation ServicesHaitian Creole/Medical Interpreter at Global Translation Services
Matthew SprottMatthew Sprott
Sales Engineer/Manager of Business Development and Sales at Flowserve - Thompsons Kelly & LewisSales Engineer/Manager of Business Development and Sales at Flowserve - Thompsons Kelly & Lewis