PAULA J. BEST
Brooklyn,New York, NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrator/Office Manager/Client Relationship Officer
NYC Appliance Repair (Subcontractor)
04.2019 - 06.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping for 25 customer accounts.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for subcontractor technicians.
Census Enumerator
United States Census Bureau
06.2019 - 09.2019
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Attended team meetings to develop job knowledge.
- Obtained updated contact information from all subjects and verified data for accuracy.
Book Seller
Barnes & Noble
04.2018 - 04.2019
- Used consultative sales approach to understand customer needs and recommend relevant offers
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Processed information and merchandise through POS register system.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Store Manager/Owner/Operator
DBest Jewelers/PMD Exchange Emporium
05.2008 - 01.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions resulting in 97% positive feedback.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels by 15%
- Reconciled daily sales, returns and financial reports in Excel.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
AVP of Operations/Trust Officer
Bank Of Tokyo-Mitsubishi UFJ
01.1994 - 04.2008
- Managed Domestic and International SLD operations for over 100 billions dollars cash and non cash collateralized securities investment positions such as repo, reverse repo and mortgage backed securities
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Recruited, interviewed, hired, trained and supervised operation team to execute and settle trades in multiple system with 100% accuracy.
- Performed banking, business administration and financial tasks.
- Prepared internal and regulatory financial reports for non-cash and cash trade securities positions.
- Developed strong client relationships and partner with IT creating beta tests for trading system while seeking ways to improve procedures that supports development of new business structures.
- Identified improvement changes regarding key processes for internal controls and assist Senior Compliance Officer in preparation for high level banking audits
- Support Vice President/Department manager with special projects and additional job duties.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Established and checked coding procedures, monitored reports and updated internal files.
- Liaison to our internal front office departments in United States, Tokyo and Luxembourg head offices confirming full coverage trading while teaming up with other operational areas to mitigate risk of exposure.
Education
Diploma - Accounting Technology And Bookkeeping
Penn Foster Career School
Scranton, PA 06.2022 - 06.2022
BBA - Computer And Information Systems/Minor Math
Bernard Baruch College
New York, NY06.1991
Skills
- CRM Software
- Office Management
- Report Preparation
- Intuit QuickBooks
- Audit support
- Entry level Bookkeeping
- Data Entry
- Client Liaising
- Data Communications
- Microsoft Office, Excel spreadsheet, Word
- Administration and Operations
- Office Supplies and Inventory
Certification
- Certified: Trust Officer, New York Institute of Finance: Fundamentals of Securities Lending Industry
Timeline
Diploma - Accounting Technology And Bookkeeping
Penn Foster Career School
06.2022 - 06.2022
Census Enumerator
United States Census Bureau
06.2019 - 09.2019
Administrator/Office Manager/Client Relationship Officer
NYC Appliance Repair (Subcontractor)
04.2019 - 06.2022
Book Seller
Barnes & Noble
04.2018 - 04.2019
Store Manager/Owner/Operator
DBest Jewelers/PMD Exchange Emporium
05.2008 - 01.2018
AVP of Operations/Trust Officer
Bank Of Tokyo-Mitsubishi UFJ
01.1994 - 04.2008
- Certified: Trust Officer, New York Institute of Finance: Fundamentals of Securities Lending Industry, 1997
BBA - Computer And Information Systems/Minor Math
Bernard Baruch College
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