Paula J Lynch

WellCare

New Haven, CT

08.2019 - Current

Identified gaps in internal control systems, developed corrective action plans, and monitored progress towards resolution.
Analyzed data related to patient outcomes, customer satisfaction surveys, and other metrics to identify opportunities for process improvements.
Investigated customer complaints regarding product and service quality issues; documented findings and recommended corrective actions accordingly.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Assisted with customer requests and answered questions to improve satisfaction.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Utilized various software and tools to streamline processes and optimize performance.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked effectively in team environments to make the workplace more productive.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Summary