Paula Jaqueline Lara
Bellflower,CA
Overview
14
14
years of professional experience
Work History
Driver
Uber
Bellflower, CA
01.2018 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Secretary
Office Management
Queens, NY
01.2019 - 12.2021
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Secretary to the General Manager
Heating And Ac Services
Bellflower, CA
12.2016 - 12.2018
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems, both electronic and paper based.
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
- Answered incoming calls, screened messages and directed them appropriately.
- Greeted visitors in a professional manner and provided assistance as needed.
Manager
Clothing Store
Medellin, Colombia
12.2009 - 12.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Reconciled daily cash receipts to ensure accuracy.
- Managed and trained a team of sales associates to meet or exceed sales goals.
- Developed and implemented strategic sales plans to increase category sales, market share, and profit.
Skills
- Appointment Scheduling
- DOT Compliance
- Equipment Operation
- Materials Transport
- Revenue Generation
- Schedule Management
- Customer Service
- Clean Driving Record
- Sales Administration
- Strategic sales
- Sales experience
- Product Sales
- Business Development
- Staff Development
- Operations Management
- Financial Management
- Strategic Planning
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Secretary
Office Management
01.2019 - 12.2021
Driver
Uber
01.2018 - 01.2024
Secretary to the General Manager
Heating And Ac Services
12.2016 - 12.2018
Manager
Clothing Store
12.2009 - 12.2016