Overview
Work History
Skills
Languages
Timeline
Generic

Paula Jaqueline Lara

Bellflower,CA

Overview

14
14
years of professional experience

Work History

Driver

Uber
Bellflower, CA
01.2018 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Secretary

Office Management
Queens, NY
01.2019 - 12.2021
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.

Secretary to the General Manager

Heating And Ac Services
Bellflower, CA
12.2016 - 12.2018
  • Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
  • Organized and maintained filing systems, both electronic and paper based.
  • Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
  • Answered incoming calls, screened messages and directed them appropriately.
  • Greeted visitors in a professional manner and provided assistance as needed.

Manager

Clothing Store
Medellin, Colombia
12.2009 - 12.2016
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Reconciled daily cash receipts to ensure accuracy.
  • Managed and trained a team of sales associates to meet or exceed sales goals.
  • Developed and implemented strategic sales plans to increase category sales, market share, and profit.

Skills

  • Appointment Scheduling
  • DOT Compliance
  • Equipment Operation
  • Materials Transport
  • Revenue Generation
  • Schedule Management
  • Customer Service
  • Clean Driving Record
  • Sales Administration
  • Strategic sales
  • Sales experience
  • Product Sales
  • Business Development
  • Staff Development
  • Operations Management
  • Financial Management
  • Strategic Planning

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Secretary

Office Management
01.2019 - 12.2021

Driver

Uber
01.2018 - 01.2024

Secretary to the General Manager

Heating And Ac Services
12.2016 - 12.2018

Manager

Clothing Store
12.2009 - 12.2016

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Paula Jaqueline Lara