Summary
Overview
Work History
Education
Skills
Technical Skills
References
BusinessAnalyst

Paula L Kaydus

Office Coordinator
Auburn,WA

Summary

Adaptable and resilient Office Administrator always willing to take on additional tasks and learn new skills. Friendly and relatable demeanor that endears vendors and visitors alike as well as external customers. Enthusiastic team player committed to process improvement implementations and providing cross-functional skills to support company, management, and departmental goals.

Overview

17
17
years of professional experience

Work History

Customer Support Representative

Classic Accessories
Auburn, WA
01.2019 - 06.2022
  • Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, provide product information and tech support, account questions, billing, cancelations, and other queries

    • Resolve customer complaints via phone, email, or chat
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Assist with placement of orders from 5 different websites, refunds, returns or exchanges.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Inform customer of deals and promotions.
    • Provide status and tracking on orders.
    • Assist customers in filing warranty claims, process claims and provide status update.
    • Answer questions about warranties or terms of sale.
    • Suggest solutions when a product malfunctions.
    • Work with customer service manager to ensure proper customer service is being delivered.Provided support to the warranty department, processing claims, and assisting customers.
  • Adaptable to the challenges of a fast-growing company over 17 years of change.

Office Coordinator

Classic Accessories
Kent, WA
04.2011 - 01.2019
  • Enhanced the Receptionist role by taking on additional responsibilities such as Trade Show Orders, Employee Orders, and Sample Orders. Trained in Navision and data entry.

    • Initiated and implemented a new process to Purchasing department to add part numbers for packaging which streamlined trade show orders by 50%.
    • Streamlined the will call process with warehouse personnel.
    • Independently handled walk-in customer sales eliminating the need to hunt down a CSR resource.

Front Office Reception

Classic Accessories
Kent, WA
05.2005 - 04.2011
  • Facilitated incoming visitors, vendors and customers providing a friendly, knowledgeable, helpful and prompt first contact. Answered multi-line phone system and managed/redirected inbound calls. Reported facility and room maintenance problems to appropriate personnel for immediate remediation. Restocked supplies and placed purchase orders to maintain adequate office supply levels. Collected, sorted and distributed mail, posted outgoing mail, handled messages and courier deliveries.

    • Implemented new C-TPAT security processes related to screening all on-site visitors.
    • Grew a strong reputation of being a helpful team member by volunteering for special tasks or projects for other departments.

Education

GED -

Green River Community College
Auburn, WA
06.1990

Skills

  • Office Management
  • Office Workflow Support
  • Exemplary Customer Service
  • Departmental Support
  • Order Management
  • Call Center
  • Office Reception
  • UPS Shipping Clerk
  • Mail and Package Distribution
  • Postage Meter
  • Petty Cash Management
  • Office Equipment Management

Technical Skills

  • · Navision and Business Central (ERP)
  • · Microsoft Excel and Word
  • · Zendesk
  • · Magento
  • · Microsoft Teams

References

Professional References


  • Erin Magee - Vice President of Sales/Classic Accessories (work)1-800-854-2315, ext. 3470 Email: erinm@classicaccessories.com


  • Linda Cook - Senior Customer Support Manager/Classic Accessories (cell) 206-235-7759 Email: decowish@yahoo.com


  • Alexandra Gonzales - Customer Support Supervisor/Classic Accessories (cell) 206-349-1019 Email: alexandrag@classicaccessories.com


Personal References


References upon request

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Paula L KaydusOffice Coordinator