Paula Laritza Perez Santana
Providence,RI
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Providence Community Health Centers (EXPRESS UCC)
Providence, RI
11.2022 - Current
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, and other diagnostic tests, as requested by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Measured vital signs and took medical histories to prepare patients for examination.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Explained treatment procedures and physicians' instructions.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
CNA
Riverview Nursing Home
Coventry, RI
08.2021 - 10.2022
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported changes in patient condition to registered nurse or physician.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided emotional support to patients and families during difficult times.
- Observed patients for any changes in their physical or mental condition.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Manager
Taco Bell
Providence, RI
08.2017 - 12.2020
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Developed and implemented customer service standards for staff to follow.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Managed team of 10-15 employees in fast-paced environment.
- Created marketing strategies that promoted business growth and brand recognition.
- Coordinated with suppliers regarding delivery schedules and pricing issues.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Optimized profits by controlling food, beverage and labor costs.
- Established systems for tracking employee attendance and punctuality records.
- Managed accounts payable, accounts receivable and payroll.
Education
High School Diploma -
Community College of Rhode Island
Warwick, RI12-2028
Skills
- Vital signs monitoring
- Patient care
- Medical record management
- Customer service
- Team collaboration
- Supply restocking
- Patient scheduling
- Effective communication
- Time management
- Dementia and Alzheimer's care
- Vital signs and examinations
- Phlebotomy
- Fluent in SPANISH
- Insurance authorizations
- Payment collection
- EKG set up and monitoring
- pH testing
- Direct patient care
- Clinical and administrative support
- Vital sign monitors
- Patient relations
- Compassionate
- Clinical documentation
- Proper sterilization techniques
- Specimen labeling
- Appointment reminders
- Appointment scheduling
- Medical terminology
- Patient registration
- Problem solving
- Cash handling
- Correspondence typing
- Oral and writing communication
- Hospitality best practices
- Complex Problem-solving
- Telephone etiquette
Certification
- MEDICAL ASSISTENT
- CNA
- Medication aide
Languages
Spanish
Professional
English
Professional
Portuguese
Elementary
Timeline
Medical Assistant
Providence Community Health Centers (EXPRESS UCC)
11.2022 - Current
CNA
Riverview Nursing Home
08.2021 - 10.2022
Manager
Taco Bell
08.2017 - 12.2020
High School Diploma -
Community College of Rhode Island
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