Paula M Tillery

In this role, I serve as a wide receiver (WR). I conceptualize the needs, desires, interests, and opportunities for growth within the scope of financial gain for a company. At said point, I bring forth the energy, spirit, and excitement by creating ideas and processes for planning and execution. A one-man team that utilizes a 'teamwork' environment of variety.

• Prepared accurate and concise reports, conveying progress, issues, and solutions.
• Collaborated with stakeholders to contribute recommendations and deliver client objectives.
• Assisted in developing and implementing different workflows and communication processes.
• Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
• Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.

• Directed customer communication to appropriate department personnel.
• Scheduled appointments, meetings and events for management staff.
• Composed correspondence, reports and meeting notes.
• Provided secretarial and office management support while building cooperative working relationships.
• Prepared and prioritized calendars and correspondence.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled staff and monitored resource allocation to provide optimal coverage and service.
• Coordinated travel arrangements and completed expense reports for travel reimbursement.
• Coordinated catering services for various functions, including sales trainings and department meetings.

• Memorized basic scripts and dialogue for television appearances.
• Acted in a number of critically-acclaimed productions.
• Collaborated with director to find best interpretation for character.
• Rehearsed for roles alone and with fellow actors.
• Attended auditions and casting calls to audition for roles.
• Performed humorous and serious interpretations of emotions and actions using body movements, facial expressions and gestures.
• Conveyed each character's story through speech, body language and movement.
• Maintained personal appearance by meeting costume and makeup requirements.
• Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
• Worked closely with directors and other actors to find interpretations most suited to role.
• Worked closely with voice instructors to learn new dialects and accents for acting roles.
• Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.
• Impersonated mannerisms and voices of others and contorted face to amuse audiences.
• Used singing, dancing and musical instruments to enhance performances.
• Offered suggestions to directors regarding roles, scenes and lines.
• Performed common-knowledge and original illusions to provide entertainment to diverse audiences.

During the presidency of the Obama Administration, medical records across the entire world were made to be accessed from any medical facility. I pivoted a core product line of medical communication between the HIM infrastructure, physicians, executives, and patients.

• Collaborated with SMEs to define market and scope, value proposition, and achieved executive buy-in, which resulted in a network expansion connection of departments.
• Developed curriculum and learning materials to increase comprehension.
• Developed and improved curricula, course formats, and lesson presentations for diverse topics.
• Evaluated course performance to determine areas in need of improvement.
• Assessed training needs through surveys, interviews with employees, or focus groups.

Oversaw a team of two EPIC IT Trainers with over 2000+ direct reports, define strategic direction for the HIM Department for it's database application. Managed the technology manual content and the training system platform for five EPIC applications, and established a forward-thinking work culture centered on innovation, collaboration, and inclusion. Interface with top-level medical executives, physicians, and HIM professionals to access databases for retrieval of medical records, task messages, orders, scripts, progress notes throughout the broad hospital, and expansive medical facilities. Pivoted a core product line of medical communication between the HIM infrastructure, physicians, executives, and patients.

• Purchased items and took inventory regularly to maintain proper supply levels.
• Enhanced organizational structures to promote alignment of components and overall framework.
• Created and implemented highly effective and individualized human resource solutions for clients.
• Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
• Facilitated creation of delivery and learning experiences by reviewing business strategies and new learning technologies.

• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Worked closely with human resources to support employee management and organizational planning.
• Analyzed key performance indicators to identify effective strategies.
• Assessed company operations for compliance with safety standards.
• Organized client meetings to provide project updates.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Determined consumer needs to provide products and services appealing to larger market.
• Discussed curriculum changes with department staff and principals to facilitate action plans.
• Developed and implemented instructional programs.
• Researched curriculum options, sourced vendors and negotiated supply plans.

• Developed training and exercise programs to meet individual requirements and team play strategies.
• Established professional relationships with team members and coaches.
• Observed key players and reported back to support recruitment.
• Managed program budget, checking funds remaining, spending and money raised.
• Established clear benchmarks for performance and monitored individual and team progress.

• Educated customers on special pricing opportunities and company offerings.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Reviewed account and service histories to identify trends and resolve issues.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Updated databases with new and modified customer data.
• Collected deposits or payments and arranged for billing.
• Audited customer account information to identify issues and develop solutions.

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Prepared official checks for customer and internal bank needs.
• Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
• Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
• Leveraged customer service and sales abilities to consistently meet performance goals.
• Identified transaction errors when debits and credits did not balance.
• Performed special services for customers, ordering bank cards and checks.
• Resolved problems or discrepancies concerning customers' accounts.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Liaised between bank branches regarding best practices and operations.

• Collaborated with supervisors to examine effectiveness of program and instruction.
• Delivered system-wide orientation, training and support programs for new teachers.
• Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance teaching skills.
• Facilitated coaching rounds for department staff to enhance delivery or lessons.
• Discussed curriculum changes with department staff and principals to facilitate action plans.
• Coached teachers to improve instructional practices through professional development, modeling instructional strategies and feedback.
• Researched curriculum options, sourced vendors and negotiated supply plans.
• Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards.
• Performed classroom and teacher evaluations and completed observation reports.
• Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
• Developed and implemented instructional programs.
• Represented organization at more than four job fairs each year.
• Implemented training processes for newly hired employees.

• Assisted in routine research, investigations and special projects to support work of assigned department.
• Attended and participated in meetings and brainstorming sessions with team members.
• Maintained accurate records and files pertaining to departmental areas of responsibility.
• Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
• Supported various program activities, assisting with administrative tasks.
• Maintained positive working relationship with fellow staff and management.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Cleaned tables and chairs to prepare dining area for next customers.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Collected, evaluated and stored documents securely in permanent records.
• Ordered and restocked supplies in line with budget limits and office needs.
• Handled incoming calls and directed callers to appropriate department or employee.
• Maintained positive working relationship with fellow staff and management.
• Greeted guests and vendors to assist in navigating space.
• Received and distributed mail, letters and packages.
• Provided HR administrative assistance to management team.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

• Assisted with assembling, moving and positioning production scaffoldings, dollies and stands.
• Patched or wired lights to dimmers or other electronic consoles.
• Installed electrical cables or wire fixtures.

• Guided employees through automated self-service platform for real-time attendance tracking and queries.
• Developed and maintained training materials and benefits packets for new hires.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

• Set up lights, backdrops and props for shoots and events.
• Tracked studio inventories and ordered new supplies when needed.
• Collaborated with clients to plan shoots and boost satisfaction with photos.
• Set up camera control equipment, stands and tripods for shoots.
• Explained price and package details to customers.
• Took pictures of individuals, families and small groups in studio or on location.
• Uploaded digital images for editing, archiving and electronic transmission.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Processed sales transactions to prevent long customer wait times.