Paula Marie Wallace
Mt. Pleasant,SC
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Papi's Taqueria
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Front of the House Manager
Coastal Crust
06.2021 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially fines.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
ENUMERATOR
Census Bureau
08.2020 - 10.2020
- Conduct research on behalf of the U.S
- Census Bureau, collecting household and demographic information by canvassing assigned areas, and appropriately documenting and reporting results.
- Visit assigned neighborhoods, and interview residents in assigned areas, explaining the purpose of the Census, answering their questions, and recording their answers
- Utilize smartphones provided to accurately record information gathered
- Engage with the supervisor to review procedures, report issues or concerns, and receive updated instructions.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 20 community households per day.
- Oversaw 10-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
FOOD AND BEVERAGE DIRECTOR
Charleston Battery
09.2009 - 07.2020
- Oversaw a workforce of 45 employees, and streamlined F&B business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and increase efficiency in different areas
- Planned operations to effectively cover all needs while controlling costs and maximizing service
- Mobilized recruitment and delivered in-depth training to workers in food preparation and customer-facing roles to promote robust team performance
- Resolved challenging customer complaints to satisfaction, promoting brand loyalty, & maximizing repeat business
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Accomplishments: Spearheaded event management to strategize and develop events including minor league soccer games (2K-5K Attendees), concerts (Zac Brown Southern Ground Music Festival: 10K+ Attendees; Year - Year), and other festivals (movie nights, Food Truck Festivals, Oktoberfest, etc.)
- Authored standard procedures for all F&B positions, setting and enforcing performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
Education
Real Estate License -
Real Estate School of Charleston
Mt pleasant, SC01.2020
Hatha Yoga Certification -
Holy Cow Yoga
James Island, SC04.2019
Skills
- Finance
- Conflict Resolution
- Event Management
- Sales and Marketing
- Business Development
- Leadership & Collaboration
- Health and Safety Regulations
- Client Relationship Management
- Stellar Communication & Interpersonal Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Multiple POS Systems
- Timekeeping Programs/Applications
Certification
- TIPS (Training for Intervention Procedures) Trainer Certification
- Serve Safe Management
Timeline
Bartender
Papi's Taqueria
09.2022 - Current
Front of the House Manager
Coastal Crust
06.2021 - 09.2022
ENUMERATOR
Census Bureau
08.2020 - 10.2020
FOOD AND BEVERAGE DIRECTOR
Charleston Battery
09.2009 - 07.2020
Real Estate License -
Real Estate School of Charleston
Hatha Yoga Certification -
Holy Cow Yoga
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