Paul Andrew Macias
Dallas,TX
Summary
Proactive Area Operations Manager with extensive experience in customer service and department operations. Successfully enhanced customer satisfaction through training, performance evaluations, and process improvements. Skilled in team leadership, problem-solving, and cross-departmental collaboration, bringing strong decision-making and time management abilities to advance organizational goals.
Overview
12
12
years of professional experience
Work History
Area Operations Manager
SiteForce
08.2023 - Current
- Establish and maintain positive relationships with clients, addressing concerns and resolving issues in a timely and professional manner.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Coordinating with other department heads to ensure collaboration across the organization
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Conduct 12 weekly client face to face safety and cleanliness inspections of facilities.
- Interview qualified applicants for each position; ensuring adequate staff to meet operational & client requirements.
- Manage over 40 employees in my territory to ensure company compliance and client satisfaction
Operations Customer Service Manager
Jani-King Of Dallas
11.2018 - 07.2023
- Implement and improve processes to enhance customer satisfaction within the healthcare, professional office buildings, industrial, environmental (EVS) industries.
- Train new operation advisor employees to better respond to customer complaints.
- Collaborate with the EVP and Director of Operations on day-to-day operations.
- Customer support and success in dealing with customer service issues and requests.
- Collaborate with accounting to resolve collection disputes.
- Process office and franchise administrative transactions for invoicing.
- Evaluating key performance indicators to identify progress toward customer service goals
Operations Assitant
Delta
11.2012 - 11.2018
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Maintain a relationship with current customers and identify customer issues and resolution.
Education
Associate of Arts - General Courses
Eastfield College
Mesquite, TX2024
Bachelor of Arts - Communication
Texas A&M University
College Station, TX05.2006
Skills
- Facility Management
- Sales Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Operations Manager
SiteForce
08.2023 - Current
Operations Customer Service Manager
Jani-King Of Dallas
11.2018 - 07.2023
Operations Assitant
Delta
11.2012 - 11.2018
Associate of Arts - General Courses
Eastfield College
Bachelor of Arts - Communication
Texas A&M University
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