Paula Nicole Watts
Norman,OK
Summary
Seeking a position that would allow a hardworking and highly qualified individual to utilize their professional skills, knowledge, and experience. Innovative and reliable professional with proven ability to achieve organizational and departmental goals while displaying effective multitasking, time and project management and financial planning capabilities.
Overview
11
11
years of professional experience
Work History
Loan Specialist
Small Business Administration
10.2021 - 04.2022
- Responded to multiple inquiries daily from applicants, their representatives and agents, and others concerning parties of status updates for applications and reasons for agency decisions.
- Processed loan modifications daily, by performing necessary analysis and preparing full documentation supporting all analysis.
- Analyzing financial statements, tax returns, credit reports, and earning potential of individuals and business enterprises.
- Determined loan approvals and denials based on customer loan application reviews.
Quality Assurance Evaluator/Food Service Supervisor
United States Marine Corps
08.2010 - 08.2019
- Provided detailed written reports of substandard performance and accurately reported deficiencies in areas of concern to the Contracting Officers Technical Representative
- Monitored customer satisfaction by means of verbal and written surveys
- Monitored customer satisfaction by means of verbal and written surveys
- The whole aspect of food preparation, administration, procurement, storage, distribution, to include funding, requisitioning, purchasing, receiving, accounting, and storing subsistence supplies
Collection Agent for Sallie Mae
West Asset Management
Fredericksburg, VA
05.2009 - 06.2010
- Made recommendations to execute a financial plan.
- Assigned liaison between the businesses and the customers to collect debt and resolve outstanding balances.
- Developed payment plans, negotiated payment plans, and located debtors to begin the recovery process.
- Updated web systems, investigating, and resolving discrepancies, and loan counseling.
Education
Master of Business Administration - Human Resources
American Military University
Charles Town, WV12.2023
Bachelor of Arts - Hospitality Management
American Military University
Charles Town, WV06.2021
Skills
- Project Management
- Communication
- Microsoft Word and Excel
- Problem-Solving
- Loan Processing
- Customer Service
- Leadership
- Time Management
- Adaptability
Timeline
Loan Specialist
Small Business Administration
10.2021 - 04.2022
Quality Assurance Evaluator/Food Service Supervisor
United States Marine Corps
08.2010 - 08.2019
Collection Agent for Sallie Mae
West Asset Management
05.2009 - 06.2010
Master of Business Administration - Human Resources
American Military University
Bachelor of Arts - Hospitality Management
American Military University
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