Paula P. Hughes

• Collaborated with local Department of Health (DOH), Disease and Outbreak Control Division (DOCD) team members on monitoring and reporting Covid-19 testing K-12 among students/staff and distribution of test-kits across Hawaii.
• Presented weekly statistical data to DOH directors, DOE officials, and contracted partners to make informed decisions about state legislation and local health practices.
• Created worksheets and dashboards in Tableau Desktop and Tableau Server to display data on DOH websites.
• Reported data from multiple vendors used to provide Covid-19 testing in K-12 schools throughout Hawaii in order to ensure contractual and government grant compliance.

• Created first system wide medication reconciliation program alongside physicians, pharmacists, nurses, and computer engineers.
• Participated in departmental performance improvement initiatives and programs by collecting data, reviewing reports, acting on resolution of outstanding issues, and sending data to pharmacy statistician.
• Led interviews independently in emergency department with patients, caregivers, pharmacies, doctor's offices, or other identified persons to obtain accurate home medication list/allergies.
• Recruited, trained, and guided 2 medication history technicians which improved overall performance by 60%.
• Led planning, achievement of goals, and objectives consistent with agency mission and philosophy.
• Assisted with development of improved seminars, work schedules, and training materials.

• Created first hospital wide medication reconciliation program alongside physicians, pharmacists, nurses, and computer engineers.
• Collected pertinent data to inform corporate stakeholders, hospital management, and pharmacy directors on ways to reduce patient readmissions and medication errors.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across hospital departments.
• Implemented strategies to increase program effectiveness by reaching 78% of new admissions from emergency department and reducing readmission rates by 23%.
• Developed and presented educational topics to peer group, relevant to technician responsibilities or other educational categories as needed to reduce readmission rates.
• Served as system-level mentor and trainer for new employees across all 11 hospital sites.
• Managed team of 8 employees, overseeing hiring, training, scheduling, and professional growth of employees.

• Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation, and high blood pressure.
• Coordinated local work groups and community outreach activities in 7 cities.
• Designed educational material used to inform policy makers and community stakeholders.

Started 08/2020 GPA 4.0