Paula R. Anderson
Lancome Consultant
Monroe,LA
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Lancome Skin and Beauty Consultant
Ulta Cosmetics
Monroe, LA
06.2021 - Current
- Co- managed in developing a great event and delivering engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Educated customers on product features and answered questions regarding product use.
- Provided personalized skincare recommendations to specifically target top concerns.
Front Desk Agent
Country Inn & Suites By Radisson
Ruston, LA
08.2019 - 07.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Co- Owner
Allen Driving School
Monroe, LA
09.2009 - 08.2019
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Developed innovative marketing and PR strategies.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
Education
License - Nail Technician
Cloyd's Beauty School
West Monroe, LA06.2021
No Degree - Esthetician
Cloyd's Beauty School
Monroe01.2020
No Degree - Liberal Arts And General Studies
Louisiana Delta Community College
Monroe, LA08.2010
Skills
- Lead prospecting
- Interpersonal communication skills
- Records management
- Sales expertise
- Client Service
- Retention strategies
- Customer Relations
- Performance improvement
- Problem solving strength
Accomplishments
- Successfully launched Team effort Lancome Event
- Achieved weekly goals of $4-9k per week by completing sales with accuracy and efficiency.
Volunteering at children's theatre & reading in free time.
Volunteer for the children's theatre.
Timeline
Lancome Skin and Beauty Consultant
Ulta Cosmetics
06.2021 - Current
Front Desk Agent
Country Inn & Suites By Radisson
08.2019 - 07.2021
Co- Owner
Allen Driving School
09.2009 - 08.2019
License - Nail Technician
Cloyd's Beauty School
No Degree - Esthetician
Cloyd's Beauty School
No Degree - Liberal Arts And General Studies
Louisiana Delta Community College
Similar Profiles
Jacquelyn AlonzoJacquelyn Alonzo
Licensed Skin Care Therapist/ Skin Trainer at Ulta CosmeticsLicensed Skin Care Therapist/ Skin Trainer at Ulta Cosmetics
Isabella RomeroIsabella Romero
Sales Associate at Ulta CosmeticsSales Associate at Ulta Cosmetics
Mariam AdnanMariam Adnan
Prestige Beauty Advisor at Ulta CosmeticsPrestige Beauty Advisor at Ulta Cosmetics
Melanie ElliottMelanie Elliott
Sales Associate at Ulta CosmeticsSales Associate at Ulta Cosmetics
Derriohn Dunn, SrDerriohn Dunn, Sr
Recovery Operator at Bears Towing and RecoveryRecovery Operator at Bears Towing and Recovery