Paula S. Williams
Pleasant Grove,Utah
Summary
Dynamic Bilingual Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
18
18
years of professional experience
Work History
Secondary Academic Advisor
Utah Connections Academy
08.2021 - Current
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Monitored student progress and collaborated with counselors, teachers, and administrators to guide success of over 100 students.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked effectively in fast-paced environments
Online Spanish Tutor
Pearson Online and Blended Education
01.2019 - 01.2021
- Provided Spanish language tutoring for over 300 students at Elementary and Secondary schools.
- Taught pronunciation tactics, introduced essential words, and conducted reading drills.
- Accurately and quickly grade tutoring sessions.
- Collaborated with school teachers to help students achieve Spanish language mastery
- Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities
- Taught pronunciation tactics, introduced essential words and conducted reading drills
Online ESL Teacher
VIPKid
01.2017 - 01.2021
- Prepared one-on-one online full-immersion English language and content classes, works with children ages 5 to 12 to develop English speaking, reading, and writing skills
- Provided consistent feedback to parents about students’ progress and administers formal testing.
- Communicated with students using online learning platforms, webcams and headphones.
- Identified and addressed problems with course content or technology.
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
Secondary Spanish Teacher Online
Brigham Young University
01.2016 - 01.2020
- Mentored over 300 students through innovative use of technology in Spanish education.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Maintained daily contact with struggling students
- Coached using Adobe Connect in regularly scheduled speaking appointments.
- Attended department meetings to develop and update course curricula.
English Teacher
Slate Canyon Youth Center
01.2015 - 01.2016
- Developed short-term curriculum for students staying for 30 days or less,
- Ensured long-term students achieved a year’s progress in a school year
- Differentiated English curriculum to meet student abilities ranging from third grade to college prep
- Encouraged at-risk youth to visualize their potential.
- Assessed student progress and provided feedback to improve performance and establish academic success.
College Search Advisor
Ed Soup
01.2013 - 01.2015
- Advised students in finding the best colleges to meet their needs
- Took pride in developing relationships with students by listening to their conversations to gain the details of their goals in order to find the programs and schools that might best suit their needs.
Bilingual Reservations Agent
jetBlue Airlines
01.2010 - 01.2013
- Provided high level of customer service to jetBlue’s English and Spanish-speaking clients by engaging customer and using active listening and effective interpersonal skills.
- Took responsibility for challenging situations and strove to resolve them in one call
- Took pride in maintaining jetBlue’s policies while providing the best possible solution for client.
Elementary Spanish Teacher
AXL Charter School
01.2009 - 01.2010
- Developed Expeditionary Learning Spanish curriculum, often sharing curriculum with other teachers.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Attended department meetings to develop and update course curricula.
Elementary Spanish Teacher
The Pinnacle Charter School
01.2008 - 01.2009
- Developed and wrote Core Knowledge curricula in both Spanish and English, often sharing curriculum with other teachers.
- Explained concepts and assignments in both native and non-native languages.
- Responsible for translation and interpretation for the school
- Facilitated the Ballet Nuevo Colorado after-school ballet program.
Secondary English Teacher & Counselor
S.E.A. Charter School
01.2007 - 01.2008
- Designed and implemented assessments to measure student progress in English language learning.
- Responsible for monthly calculation of grades and attendance reports for 75 at- risk students
- Responsible for transcripts and class schedules of 25 home-room students.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Secondary Spanish, English, and AVID Teacher
Sweetwater Union High School District
08.2005 - 07.2007
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Created and implemented activities to foster critical thinking skills of students.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Designed and implemented assessments to measure student progress in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
AVID Coordinator
Sweetwater Unified High School District
01.2005 - 01.2007
- Accountable for maintenance of school’s certification through accurate record keeping and extensive data collection
- Responsible for direction of AVID program; planning college visits, arranging transportation for trips, and orchestrating fundraising activities.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Education
B.A. - English/Spanish Teaching
Weber State University
Ogden, UT06.1997
Skills
- Fluent Spanish
- Training and Development Skills
- Project Supervision
- Intercultural Awareness
- Microsoft Office
- Maintain Records
- Effective Written and Verbal Communication
- Supply Management
- Facilitate Discussions
- Performance Measurement
- Systems Reporting
Languages
Spanish
Native or Bilingual
Timeline
Secondary Academic Advisor
Utah Connections Academy
08.2021 - Current
Online Spanish Tutor
Pearson Online and Blended Education
01.2019 - 01.2021
Online ESL Teacher
VIPKid
01.2017 - 01.2021
Secondary Spanish Teacher Online
Brigham Young University
01.2016 - 01.2020
English Teacher
Slate Canyon Youth Center
01.2015 - 01.2016
College Search Advisor
Ed Soup
01.2013 - 01.2015
Bilingual Reservations Agent
jetBlue Airlines
01.2010 - 01.2013
Elementary Spanish Teacher
AXL Charter School
01.2009 - 01.2010
Elementary Spanish Teacher
The Pinnacle Charter School
01.2008 - 01.2009
Secondary English Teacher & Counselor
S.E.A. Charter School
01.2007 - 01.2008
Secondary Spanish, English, and AVID Teacher
Sweetwater Union High School District
08.2005 - 07.2007
AVID Coordinator
Sweetwater Unified High School District
01.2005 - 01.2007
B.A. - English/Spanish Teaching
Weber State University
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