Paula Shane Sosebee
CHARLOTTE,NC
Summary
Experienced Government Insuring Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 25 years of experience and willingness to take on any challenge. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Mortgage Specialist
American Security Mortgage Corporation
04.2000 - 10.2023
- Remained updated with latest information related to mortgage products and services being offered.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Monitored status of accounts pending verification reviews, utilizing applicable work queues and taking appropriate action to resolve accounts.
- Maintained confidentiality of information regarding actions.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
- Attracted new mortgage loan applications by developing relationships within community.
Education
Associate of Arts - Business
Central Piedmont Community College
Charlotte, NCNo Degree - Mortgage
Capstone Institute of Mortgage
Atlanta GASkills
- Financial Analysis
- Client Needs Analysis
- Loan Processing
- Loan Terms Interpretation
- Refinancing Options
- Credit Verification
- Residential Mortgage Lending Regulations
- Regulatory Compliance
- Application Review
- Property Evaluation
- Automated Underwriting System (AUS)
- Loan File Maintenance
- Attention to Detail
- Loan Processing Coordination
- Credit File Updating
- Terms Definition
- Credit History Review
- Income Evaluation
- Product Education
- Active Listening and Learning
- Customer Service
- Microsoft Office
- Practiced at FHA Loan Process
- Performance Assessment and Improvement
- Fraud Detection and Prevention
- Data Entry
- Eligibility Determination
- Customer Service-Focused
- Application Verification
Timeline
Mortgage Specialist
American Security Mortgage Corporation
04.2000 - 10.2023
Associate of Arts - Business
Central Piedmont Community College
No Degree - Mortgage
Capstone Institute of Mortgage
Awards
- American Security Mortgage Spirit Award 2003
- Five Years Dedicated Service Award 2005
- Ten Years Dedicated Service Award 2010
- American Security Mortgage Spirit Award 2011
- Fifteen Years Dedicated Service Award 2015
- Twenty Years Dedicated Service Award 2020
References
- Jenni Wirt (Mortgage Supervisor): Jwirt@1asmc.com/704-366-7110
- Kathy Adair (Vice President of American Security Mortgage): Kadair@1asmc.com/704-366-7110
- Sally Cash (Loan Originator): scash@certaintyhomelending.com/704-957-0541