Paula Soto
Cherry Valley,AR
Summary
I'm a self-motivated office associate offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail oriented with extensive bookkeeping and clerical knowledge. I'd like to utilize my broad amount of knowledge and many years' experience in invoicing, management and finance to acquire a challenging position to further my career and to be an asset to the success and development of your company.
Overview
19
19
years of professional experience
Work History
Licensed Insurance Producer
Farmers Insurance
Wynne, AR
06.2020 - Current
- Adhered to all regulations for insurance sales.
- Provided information in promotion of insurance packages, including features, policies and relative advantages.
- Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Provided coverage option information to assist clients in protecting assets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Finalized sales and collected necessary deposits.
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer calls within 24 hours to swiftly resolve issues and answer questions.
- Built relationships with clients through active listening to provide excellent service.
Title Clerk
Ross Ford Toyota
Wynne, AR
09.2019 - 12.2019
- Completed paperwork and titles for the cars / trucks that were sold to customers, wholesale and dealer trades.
- Input information into the system for all new and used vehicles including rentals. Also, make sure everything was put into the correct accounts.
- Get Lien of Release for Titles and also file for replacement titles.
- Fill out and complete forms for Lease and Rental vehicles for the revenue office.
- Do a monthly inventory of all new and used stock on the lot.
- Make sure that all new vehicles were reported as sold and that all rebates were applied for.
- Write and process checks for: customer sales tax, Lien payoffs, revenue expenses, dealer trades (that were not floored) and any other checks that were needed for the business.
- Maintained control log of vehicle certificates of origin and titles.
- Contacted Arkansas Motor Vehicle Department to determine status of pending titles.
- Received and processed paperwork for titles, new license plates ( on lease vehicles) and renewals.
Claims Supervisor
Walmart
Jonesboro, AR
10.2017 - 09.2019
- Plan, arrange and execute daily projects and tasks.
- Verify that all outgoing claims are processed correctly.
- Do audits on all return center claims.
- Verify that all mark downs are processed correctly on non-credited merchandise and correct all potential financial loss.
- Oversee all General Merchandise donations.
- Order all supplies for the store.
- Clear Monthly journal and research any return center charge backs.
- Maintain hand-held's and printers for the store.
- Correct all Not on Files in the system
- Manage, process, organize and file many report for inventory and business needs.
- Communicate daily with Global Business Services on any invoice or MTR issues.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Invoicing Associate
Walmart
Wynne And Jonesboro, AR
01.2002 - 10.2017
- Accounts Payable and Accounts Receivable
- Daily processing of office files concerning open receivings', cost inventories, warehouse trucks and direct shipments from vendors.
- Reconcile all financial invoices for multiple departments and divisions.
- Utilizing reports to research, prevent and recover financial loss.
- Clear Monthly Journal including a profit/loss statement to resolve all issues dealing with inventory control and loss.
- Assist all department managers and management to resolve all issues dealing with inventory control and loss.
- Maintain all warehouse and vendor receiving to make sure all invoices are finalized and merchandise is received correctly.
- File claims to recover loss.
- Ability to multi-task many projects to meet deadlines.
- Utilize my typing, computer and 10 key calculator skills to manage daily functions of the office.
- Communicate, train and execute company policies and procedures for correct inventory processes daily.
- Manage, organize and keep up to date all government compliance visits and licensing.
- Manage, organize and file all paperwork necessary for business need.
- Update and correct all merchandise Not on File and ensure all information is keyed correctly.
- Travel to other stores to train and help with procedural reviews.
- Assist vendors and suppliers with invoicing issues.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Wynne High School
Wynne, ArEast Arkansas Community College
Forrest City, ARSkills
Complex problem solvingEffective time managementDetail orientedAble to adapt to changes to meet business needsSuccessfully use multiple reports as a tool for inventory correction of lossProficient typing, computer and 10 key calculator skillsTeam orientedSelf motivatedReliableOrganizedProficient in prioritizing tasksAble to adjust to constant policy and procedure changesGreat communication, customer service and problem solving skills
Account management
Account retention
Contract review and analysis
Client relationship management
Timeline
Licensed Insurance Producer
Farmers Insurance
06.2020 - Current
Title Clerk
Ross Ford Toyota
09.2019 - 12.2019
Claims Supervisor
Walmart
10.2017 - 09.2019
Invoicing Associate
Walmart
01.2002 - 10.2017
East Arkansas Community College
High School Diploma -
Wynne High School