Paula Torres
Woodland Hills,CA
Summary
Highly organized and efficient professional with over five years of Administrative assistance. With a proven ability to excel in fast-paced environments. Possesses exceptional communication skills, adept at liaising with executives and staff in a high-volume setting. Proficient in prioritizing assignments and managing multiple tasks simultaneously. Skilled in streamlining appointment scheduling processes, including transportation arrangements and maintaining administrative schedules. Proficient in PC usage, including Word, Excel, and Email, with experience in file organization.
Overview
7
7
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
In Flight Service Coordinator
Jet Edge International
11.2022 - 04.2024
- Managed a high volume of Elite client requests, ensuring timely and effective service delivery.
- Managed multi million dollar inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Assistant Manager
Go Rentals Co
12.2018 - 11.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Specialist
Best Buy
06.2017 - 06.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
High School Diploma -
John F Kennedy High School
Granada Hills05.2015
Associate of Arts - General Education
Los Angeles Pierce College
Woodland Hills, CA 2021.02 - Current
Skills
- Client Relationship Building
- Data Entry
- Administrative Support
- File Organization
- Exceptional communication
- Compliance understanding
- Microsoft Office Proficient
- Customer Relationship Management (CRM)
- Luxury Service Standards
- Strong multitasking
- Strong Work Ethic
- Bilingual (English/Spanish)
Timeline
In Flight Service Coordinator
Jet Edge International
11.2022 - 04.2024
Associate of Arts - General Education
Los Angeles Pierce College
2021.02 - Current
Assistant Manager
Go Rentals Co
12.2018 - 11.2022
Customer Service Specialist
Best Buy
06.2017 - 06.2018
High School Diploma -
John F Kennedy High School
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