Summary
Overview
Work History
Education
Skills
Timeline
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PAULAYA REID

District Heights,MD

Summary

Experienced Data Entry Specialist with 3+ years of experience in streamlining processes, reducing errors, and increasing efficiency. Developed and implemented new data entry protocols resulting in a reduction in errors and a increase in efficiency. Skilled in data analysis, troubleshooting, and maintaining compliance with regulatory requirements.

Overview

9
9
years of professional experience

Work History

Data Entry Specialist

NTT Global
08.2020 - Current
  • Consistently maintained a 99% accuracy rate while entering large volumes of data into databases, resulting in improved data quality and increased efficiency.
  • Developed and implemented new data entry procedures and standards, resulting in a 20% reduction in errors and a 15% increase in productivity.
  • Collaborated with cross-functional teams to troubleshoot and resolve data entry errors, resulting in a 25% reduction in error resolution time.
  • Generated reports from databases and analyzed data to identify trends and patterns, providing valuable insights to inform business decisions and improve organizational performance.
  • Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.
  • Developed and maintained data entry logs, ensuring compliance with regulatory requirements and receiving positive feedback from auditors.

Customer Service Representative

Advance America
07.2017 - 07.2019
  • Performed and documented collection calls, field visits, and any other approved collection activities
  • Maintained accurate cash controls and ensured that security procedures are in line with Company's Loss Prevention (LP) Standards
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Created and maintained accurate customer files with all required documentation.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Built strong relationships with current and prospective customers, in person and over the phone.
  • Performed transactions personalized to fit customer's specific financial needs including payday loans, title loans, installment loans and personal lines of credit.
  • Performed daily business runs to the post office and/or DMV to process and finalize title loans.

Greeter/Bank Teller

P.G. Community Federal Credit Union
12.2015 - 07.2017
  • Greeted and answered members inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed deposits, withdrawals, loan payments, and check cashing accurately and efficiently
  • Assisted members with the creation of debit cards and verification letters for direct deposits
  • Verified new member accounts for accuracy while building and strengthening members relationships by leveraging excellent interpersonal and communication skills.
  • Educated members on use of banking website and mobile apps.
  • Ensured compliance with policies and procedures to prevent fraud and protect customer assets
  • Marketed credit union products to current and prospective members
  • Answered the phone and directed calls to the proper associate.

Sales Associate/Cashier/Stock Clerk

Finish Line
08.2014 - 11.2015
  • Provided customers assistance and responded to questions concerning products and purchases
  • Operated cash register and managed cash and electronic payments
  • Managed incoming merchandise shipments
  • Restocked and organized store inventory.

Education

Bachelor of Science -

Prince George's Community College
LARGO, MD
06.2016

Skills

  • Customer Service
  • Analytics
  • Data Entry
  • Auditing
  • Merchandising
  • Windows Server
  • Microsoft Excel
  • SQL

Timeline

Data Entry Specialist

NTT Global
08.2020 - Current

Customer Service Representative

Advance America
07.2017 - 07.2019

Greeter/Bank Teller

P.G. Community Federal Credit Union
12.2015 - 07.2017

Sales Associate/Cashier/Stock Clerk

Finish Line
08.2014 - 11.2015

Bachelor of Science -

Prince George's Community College

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PAULAYA REID