Paul B. Goulet
Ft Lauderdale,FL
Summary
Program Director Problem-solver Community/Organizational Team Builder/ Organizational Development/Process improvement/Quality assurance and monitoring/Patient retention and engagement/re-engagement/Mentoring skills/Motivational interviewing/Collaborator Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to patient retention and breaking down healthcare barriers. Dedicated team player skilled at mediation and conflict resolution.
Overview
18
18
years of professional experience
Work History
Chair
Center For AIDS Research, CCERC
01.2015 - Current
- Led organization in setting goals and strategies for conducting HIV research
- Helped record, compile, summarize and analyze data.
- Contributed to values, goals and strategic vision of organization.
- Maintained impartiality and objectivity during meetings and decision-making.
- Mentor junior researchers in research proposal reviews
- Implement town halls with outside community and stakeholders
- Rewrote research proposals that were previously unfunded. Resulted in funding research proposals
Program Manager
Boston Medical Center, Shapiro Clinic
06.2016 - 09.2020
- Intakes, Linkage and Special Projects) Manage specialized public health projects funded by MA Department of Public Health, Boston Public Health Commission, CDC and other ASOs and CBOs. Responsible to achieve grant funded program goals and objectives. Manage intake system for HIV patients whether newly diagnosed or transferring care.
- Successfully re-engaged over seven hundred out of eight hundred patients who were out of care. Conduct comprehensive assessments during intakes and measure patient’s acuity levels as determined by HRSA/DPH scales. Perform intensive case management, linkage and referral services for patients with high acuity. Conduct HIV/HCV/STI testing, case management and group level Public Health Interventions as needed. Navigate relevant resources, including medical management, social and emotional support services, mental health , substance abuse and adherence. Worked with the data team on tracking services and creating reports. Represented BMC programs at government and community level meetings, events and conferences
- Collaborate and coordinates with medical and clinic staff to appropriately assign the patients to the needed resources and teams. Liaison between Section of infectious Diseases and various departments within BMC, as well as various local, national, and international partners. Reviews medical information and coordinates with medical teams. Provided administrative and programmatic supervision to Public Health Navigators and Peer Navigators. Develop care coordination teams for each patient, including doctors, nurses, pharmacists, social workers, and community health workers. Implemented and designed strategies with medical teams to implement strategies for workflow within the clinic to assure excellent patient satisfaction.
- Managed and directed over 30 staff members including medical case managers, community health workers, social workers, nursing and physician teams and pharmacy to assure smooth and efficient work flows.
Consumer Office Director /Director of Community Relations
MA Department Of Public Health
01.2011 - 01.2016
- Execute the OHA’s Special Projects of National Significance (SPNS) Plan by nurturing strategic partnerships with an array of groups linking patients to prevention and care services. Analyze consumer engagement process, develop quality management protocols, engage consumers in quality management opportunities, and formally integrate consumer involvement into Quality Management Program. Compile and analyze data, and prepare findings for presentation to Senior Management. Evaluate and guide contract managers in service provision. Developed and conducted educational, quality assurance, and training programs. Eliminated barriers to health care for youth and support providers serving young people which led to re-engagement of over 700 patients.
- Managed office operations while scheduling appointments for department managers.
Consumer Office Director
MA Dept. Of Public Health
06.2010 - 01.2015
- Developed programs and collaborated with various DPH departments to ensure services were appropriate for all populations and requirements for participation were minimal. Helped to eliminate barriers for patient retention.
- Refined intervention strategies and established community engagement best practices to continually optimize clients’ health care experiences
- With SWCAB members, designed and implemented marketing materials and a website to enhance outreach and recruitment efforts
- Administrated the annual Massachusetts Consumer Survey
- Facilitated the recruitment process for several consumer groups including the SWCAB, The Massachusetts Integrated Prevention and Care Committee (MIPCC), and the Ryan White Planning Council
- Developed and implemented leadership and mentoring programs for all SWCAB members
- Participated in cross-bureau program development and capacity-building forums Reviewed programming and service Requests for Proposal (RFPs) for the OHA and other divisions of the Bureau of Infectious Diseses.
Consumer Office Coordinator
MA Department Of Public Health
09.2005 - 06.2010
- Provided technical assistance to service organizations, community groups, and all OHA-funded SWCABs
- Coordinated SWCAB operations, developed policy statements, identified advocacy issues, and championed consumers in conferences and planning groups
- Conducted trainings on CAB development to hospitals, health care providers, and community organizations
- Advocated for people living with HIV/AIDS who might be experiencing difficulties related to prevention, health care, housing, or discrimination
- Reviewed for Requests for Funding (RFRs) and grant proposals
- Increased the number of CABs in Massachusetts from 5 to over 40
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Education
Executive Education Program- Certificate in Healthcare Management -
2021
Certificate in Quality Training -
2012
Received Certificate of Community Human Service Management - Health Administration
2008
Skills
- Project Oversight
- Leadership and People Development
- Confidential Records Management
- Policy Development
- Strategic Planning
- Operational Analysis
- Employee Evaluation
- Outreach Initiatives
- Process Improvement
- Employee Motivation and Performance
- Departmental Coordination
Affiliations
International AIDS Conference MEXICO CITY, MEXICO 2008
International Consumer Involvement: A Model for Crossing Borders
The City of Lynn, Massachusetts World AIDS Day 2007
Loss and HIV
National Association of People With AIDS (NAPWA) Conference NEW ORLEANS, LOUISIANA 2006
Voices for Access: Consumer Models in Health Care
Common Visions Massachusetts HIV/AIDS Conference BOSTON, MASSACHUSETTS 2005, 2006, & 2007
Developing Consumer Models: Positive Partners
Additional Information
- AWARDS , The CSC Charitable Foundation Philanthropic award for contributions to the community Outstanding achievement award Outstanding team leadership award Imago Dei award for outstanding contributions to the community SWCAB award for excellence in leadership
Timeline
Program Manager - Boston Medical Center, Shapiro Clinic
06.2016 - 09.2020
Chair - Center For AIDS Research, CCERC
01.2015 - Current
Consumer Office Director /Director of Community Relations - MA Department Of Public Health
01.2011 - 01.2016
Consumer Office Director - MA Dept. Of Public Health
06.2010 - 01.2015
Consumer Office Coordinator - MA Department Of Public Health
09.2005 - 06.2010
Yale University -Yale School of Management - Executive Education Program- Certificate in Healthcare Management,
Drexel University National Quality Center - Certificate in Quality Training,
Suffolk University - Received Certificate of Community Human Service Management, Health Administration
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