Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Work Availability
Quote
Timeline
ProjectManager

Paul Blevendra Kumar

PROJECT MANAGER
RAWANG,SELANGOR

Summary

PROJECT MANAGER Develops and manages complex technical (IT) project plans to completion within time and resource constraints. Analyzes proposed projects, develops detailed project plan schedules and identifies and assembles a project team; performs (either directly or through other project managers) scheduling, tracking, reporting, risk analysis, cost management, variance analysis, change management, evaluation and control of complex technical projects; establishes and manages critical contractual relationships with customers and/or external vendors. Leads the design, implementation and production life cycle (e.g., business case analysis, feasibility analysis, and market research) of technical business initiatives; may lead and/or manage multiple interrelated projects or a family of strategic programs. Overall Purpose Develops and manages complex technical (IT) project plans to completion within time and resource constraints. Analyzes proposed projects, develops detailed project plan schedules and identifies and assembles a project team; performs (either directly or through other project managers) scheduling, tracking, reporting, risk analysis, cost management, variance analysis, change management, evaluation and control of complex technical projects; establishes and manages critical contractual relationships with customers and/or external vendors. Leads the design, implementation and production life cycle (e.g., business case analysis, feasibility analysis, and market research) of technical business initiatives; may lead and/or manage multiple interrelated projects or a family of strategic programs. Resourceful Project Manager with 6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Overview

3
3
Languages
11
11
Certifications
27
27
years of professional experience

Work History

PROJECT MANAGER

PAUL BLEVENDRA KUMAR, AT&T
01.2016 - Current
  • SCOPE: HANDLING MASTERCARD PROJECT.

MANAGER

PAUL BLEVENDRA KUMAR
09.2011 - Current
  • AT&T (for Shell Services) –, SCOPE: Request Management (STO-RM) function provides a single point of contact and centralised RM activities for services provided by STO.
  • Globally all telecoms service requests are submitted through the STO's Service Request Catalogue on OneRM Portal, and managed by STO-RM.
  • STO- RM function monitors, measures and ensures WAN, LAN, Telephony, Conferencing, and Telecoms Project Resources requests are completed according to their lead time.
  • Provide Request Management System support, which is defined as follows:.
  • Monitor and handle e2e requests including WAN, LAN, IP, IPT, Desk Phone services, Fixed Voice, Security, UCC and Mobility.
  • Attended training for all tools including DW Web, My request, GMM, Optus, GPS and CR-Web.
  • Promoting knowledge sharing for RM processes and peer to peer training.
  • Documented and maintained work instructions for on boarding as well as RM tools and processes.
  • Managed and delegated all tickets in RM queues on a daily basis and in timely manner.
  • Handle enquiry and escalation emails via team functional mailbox on time as focal point.
  • Ensured that enquiry emails are responded within the 1 day SLA.
  • Generated report for fulfillment teams on due requests to avoid tickets going late on a daily basis.
  • Liaised with the global fulfillment AT&T teams (IP management team, Change Implementation team, Design Office, Streamline Design and Configuration team) to provide consultancy service to Shell customers.
  • Proactively update customers on late requests.
  • Receive access, dispatch and coordinate service request submitted by customers.
  • Support end to end management and process flow for service request.
  • Correspond with AT&T fulfillment teams to ensure service request are processed accordingly with respective tools.
  • Escalate necessary request are stalled.
  • Creating MOC and Soft phone access for Shell users using UCC Manager.
  • Handling emails from Shell users regarding Request Management work related issue.
  • Tools used is UCC Manager, Active directory, My Request and One RM Request Management Tool.
  • Troubleshooting MOC and Soft phone access for users.
  • Promptly handling the IP Desk phone 4 hours SLA, to avoid escalation to the mgmt.
  • Do conduct interview for Tech Sap for new joiners.
  • Provide training for new joiners.

Coordinator, Help Desk

HELPDESK CORDINATOR – Hewlett-Packard (HP) KELLY SERVICE
06.2010 - 06.2011
  • Help Desk 1st level) HP - PROJECT-Shell IT Operations Support encompasses the overall Technical Support to the Shell customer from overall region, providing 24.
  • 7 support environments by answering calls within SLA, generation quality improving plans, identifying customer barriers, co-coordinating onside engineer support, communicating escalation and outages notification , assessing and executing IT changes accordingly.
  • This based on the ITIL method to improve the work around solution and to provide better IT service to the Business User’s.
  • Provide, System support, which is defined as follows:.
  • Accept requests for assistance or problem reports from users via phone and email.
  • Obtain necessary information from users to adequately describe the request or problem report, enter information into the problem tracking system.
  • Resolved technical problems and provided timely troubleshooting to user’s complaints.
  • Escalate the un-resolved problems to on-site resources, follow-up to ensure proper handling and closure of problem.
  • Ensure that the day-to-day activities are performed in terms of agreed Key Performance Indicators (KPI), e.g.
  • Given log on time, not ready time, Wrap time, Talk times, after call waiting.
  • Resetting password for IPT Nortel Phone for users.
  • Have attended training on EKMS (Knowledgebase system) and QA (Quality Improvement) and few other communications, hardware, application (DRA & Hat customer feedback and exchange mailbox , SCMS (Smartcard Mgmt sys), FPA (Focal Point Awareness), AAPS (Admin account password reset process), IPT Voice mail & Virtual Office Password reset process, SAP Awareness & Password reset Process and DWNG Ticket logger) provided by in house trainer.
  • Liaised heavily with Vista Team, GI (Win 2000) department to get solutions for problems faced by user.
  • Liaison with user to ensure that requests or problem reports have been satisfactorily handled (Good Survey).
  • Accomplished:- 17 good survey from user from the day I took up the roll as Coordinator Salary: - Basic (RM2800) + Fixed Allowance (RM250) = RM3050.

SENIOR HELPDESK SYSTEM ANALYST

Getronics
10.2006 - 06.2010
  • (SHELL) PLAZE SENTRAL (M) SDN BHD Service Support (Help Desk) SHELL TTSS (Top Tier Site Systems) PROJECT-Retail IT Operations Support Standardization (RIOSS) encompasses the overall Technical and Non Technical support to the Shell customer from overall region, providing 24.
  • 7 support environments by answering calls within SLA, generation quality improving plans, identifying customer barriers, planning maintenance outages, co-coordinating onside engineer support, communicating escalation and outages notification , assessing and executing IT changes accordingly.
  • This based on the ITIL method which started Nov 2009 to improve the work around solution and to provide better IT service to the Business User’s.
  • Provide Help Desk System support, which is defined as follows:.
  • Keep the abandon rate below 5% for daily and monthly.
  • Receive call from shell station to resolve problem via phone, remote dial-in or send engineer to onsite.
  • Resolve station software and hardware problems.
  • Read emails time to time for updated news from SHELL HQ, Vsat-Maxis and Call Center.
  • Phone and Assign onsite engineer to station on weekends (Sunday) due to Call Center is close.
  • Send mail and Order hardware parts to logistic for onsite engineer due to station particular hardware FAULTY.
  • Parts of hardware problem need to deal with service partner engineer.
  • Confirm the status and Broadcast SMS to station dealer if SHELL / AMEX / DINERS / BONUSLINK / VISA & MASTER host server is down.
  • Work closely with Shell vendor.
  • Radiant (Software Application).
  • ITL (Pump related Hardware diagnostic).
  • NCR (EMV database).
  • Proven co (TID and MID).
  • Read LOG to perform manual settlement for which transaction is not finalize.
  • Copy/Log all ERROR file and escalated to SHELL Vendor’s Backup Project - Decathlon-France monitoring system.
  • To carry out required monitoring, logging and reporting tasks, taking action on known problems.
  • To respond to user enquiries.
  • Ensure Data Centre access policy is adhered to.
  • Ensure that all backup administration is completed.
  • Perform and monitor scheduled batch jobs in accordance with the requirements.
  • Ensure immediate and proper escalation and notification of unresolved problems / failures to appropriate parties for prompt remedial action.
  • Salary: - Basic (RM2500) + Fixed Allowance (RM150) = RM2650 + OT (depending on the volume.

TECHNICAL SUPERVISOR

SDN BHD
03.2005 - 10.2006
  • To assist Production Engineer to achieve line yield in accordance with unit goals.
  • To identify, check, analyze and troubleshoot defective products and monitor yield performance.
  • To implement and monitor improvement on corrective actions.
  • To give suggestions to improve quality and productivity.
  • To follow-up and provide necessary assistance to supporting departments in the implementation of test runs and corrective action.
  • Responsible for machine set-up and model changeover.
  • To carry out preventive maintenance for all the models such as daily, weekly and monthly.
  • To improve machine breakdown trends by machine analyze studies.
  • To work together with production engineer, production supervisor and maintenance engineer to solve production issue.
  • To ensure equipment meets with the required performance test.
  • To assist manufacturing technology unit on the calibration activities.
  • To submit daily activities summary report.
  • Solid knowledge in electronics test and measurement products and its broad application.
  • To follow-up and provide necessary assistance to supporting departments in the implementation of test runs and corrective action.
  • Managing 3 technical and 2 operation staffs on all operation and daily service support issues.
  • Salary: - Basic (RM2200) + Fixed Allowance (RM250) = RM2450.

TEAM LEADER
10.2001 - 03.2005
  • After sales, service.
  • Controlling the quality of the product that to be sale of to the customer.
  • Will do the testing before the fans and blowers are delivered to the business users.
  • Giving training on the fans and blower testing to the new reporting technician.
  • To support the team in creating motivational and supportive working environment, currently managing 8 junior technicians.
  • Have ensured that two-way communication is maintained between Business User’s and management by holding regular team meetings and discussions.
  • Managing all the SLA – Service Level Agreement with minimum quality issues.
  • Also ensure the feedbacks from customers a handle’s carefully.
  • All products are well inspected with extra careful and provided daily report to the reporting manager to review the quality of the products.
  • To support team members in managing the complaints on the failed fans and blowers.
  • To play an active role in the recruitment and development of operational staff.
  • To ensure that enough staffs for every shift – in charge for the staff roster.
  • Giving motivation training and couching to inter-department staffs.
  • Preparing Asset Management.
  • Monitoring Vendor Management.
  • Preparing Daily report and monthly report on Product Failure report.
  • Preparing Performance Incentive Program for Onsite Engineer.
  • Monitoring and escalating incoming cases on the quality of the product.
  • Give training on Software and Hardware to the staffs on Windows, Microsoft Office and basic PC Support.
  • Assisting the Quality engineer to improve the machine breakdown trends by the machine analyze studies on weekly basis.
  • Prepare the reports on the rejected items, product testing charts and Customer Review Report for the external customers.
  • Supporting the OHM’s, AMPS and voltage source on the equipments.
  • Able to use Multisim to detect the correct reading for the latest 3-phase Motor’s in the current market.
  • Prepare the report by using PLC program to print out the needed report.
  • Salary: - Basic (RM2000) + Fixed Allowance (RM300) = RM2300.

ENGINEER FOR TECHNICAL, MK ELECTRIC
04.1999 - 09.2001
  • To monitor constantly the performance of team members in terms of agreed Key Performance Indicators (KPI) (e.g.
  • Log on time, Managing time table, Break Time ).
  • To undertake coaching sessions with team members, monitoring on the quality of product delivery and giving instant feedback and development objectives.
  • To support the team in creating motivational and supportive working environment.
  • To ensure that two-way communication is maintained between team members and management by holding regular team meetings and discussions.
  • To take responsibility for any high-level customer complaints received by team members.
  • To support the management team in the creation of management information reports to agreed timescales.
  • This including the Customer Testing report, which provided to the major Customer on weekly review meeting.
  • To proactively identify areas for service improvement and make recommendations to the management team to improve the Product quality.
  • To support team members in answering ad-hoc customer queries about the product sales.
  • To work closely with other Team Leaders to ensure that operational objectives are achieved and the Items are delivered before the cut off time.(Agreed SLA – Service Level Agreement).
  • To play an active role in the recruitment and development of operational staff.
  • To ensure that enough staffs for every shift – in charge for the Rostering.
  • Giving motivation training and couching.
  • Worked in Operation Team (Product Operator’s) and came up with teamwork improvement and quality improvement plan for customer.
  • Implement and supported View Cast (Customer Satisfaction Index) – Achieved Business Customer satisfaction award, Consumer Customer Satisfaction Award.
  • Salary: - Basic (RM1500) + Allowance (RM 350) = RM 1850 (OT not included) EDUCATIONAL HIGHLIGHTS SRP(Sijil Rendah Pelajaran).

01.1995 - 01.1995

SPMV

Sek Men Karak
01.1992 - 01.1992

Education

Diploma - Electrical / Electronic, Engineering

Job Training Certificate, Electrical / Electronic - Engineering

APM Industries Holding Bhd, Malaysia Training Date: 6th April to 31st - undefined

Professional Certificate - undefined

B Tech Higher National

Diploma - Electrical / Electronic Engineer

Project Management Professional Certification Course - undefined

ITIL Intermediate

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SIX SIGMA YELLOW BELT

Skills

Problem Solving

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Accomplishments

  • TO SERVE, GROW ALONG WITH THE ORGANIZATION” PERSONAL DETAILS Full Name:, /l Arokasamy @ Paul.

Certification

Business/Functional - Expected Proficiency Level

Additional Information

  • AWARDS , Dedication and Excellent Support Recognition Award – Jul 2012 (AT&T) Best Employee of the Month (Nicotra.) Best Customer Support Personal (Nicotra) Outstanding Performance Award by the Management. Best customer service (Amazed Aims) Courage’s staffs for the months – Jan 2006 (Amazed Aims)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

PROJECT MANAGER

PAUL BLEVENDRA KUMAR, AT&T
01.2016 - Current

MANAGER

PAUL BLEVENDRA KUMAR
09.2011 - Current

Coordinator, Help Desk

HELPDESK CORDINATOR – Hewlett-Packard (HP) KELLY SERVICE
06.2010 - 06.2011

SENIOR HELPDESK SYSTEM ANALYST

Getronics
10.2006 - 06.2010

TECHNICAL SUPERVISOR

SDN BHD
03.2005 - 10.2006

TEAM LEADER
10.2001 - 03.2005

ENGINEER FOR TECHNICAL, MK ELECTRIC
04.1999 - 09.2001

01.1995 - 01.1995

SPMV

Sek Men Karak
01.1992 - 01.1992

undefined

SIX SIGMA YELLOW BELT

Project Management Professional Certification Course - undefined

ITIL Intermediate

Diploma - Electrical / Electronic Engineer

Professional Certificate - undefined

B Tech Higher National

APM Industries Holding Bhd, Malaysia Training Date: 6th April to 31st - undefined

Job Training Certificate, Electrical / Electronic - Engineering

Diploma - Electrical / Electronic, Engineering

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