Paul C. Raguet
400 Cambridge St. Apt. 100 Hopkins,MN
Summary
Having over 30 years of as a motivated customer service specialist. Possessing strong data entry skills and the ability to process data efficiently and accurately. Able to multi task and to communicate with customers and clients in a friendly, positive and up beat manner; while excelling in customer satisfaction and retention.
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Overview
26
26
years of professional experience
Work History
Telephone Sales Agent
Data Services Inc.
Plymouth, MN
02.2021 - 06.2021
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Met quotas for cold, active and inactive calls, with over 550 calls completed on average days.
- Sold identity theft protection services to interested people.
Appointment Setter
Minnesota Rusco
Plymouth, MN
12.2018 - 07.2020
- Set appointments with salespeople and potential customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to independently handle over 400 calls each day.
- Acted as first point of contact and set appointments for prospective clients.
Assistant Sales Representative
Campbell Wealth Advisors
St. Louis Park, MN
12.2017 - 12.2018
- Generated leads for my company using my telemarketing skills.
- Together with the owner of the company we wrote scripts and continually made changes as needed.
- Assisted the owner in targeting companies that could most benefit from our service, which is tax deductions and reduction in corporate taxes.
Lead Generator
TRI Marketing
Plymouth, MN
11.2015 - 02.2017
- Responsible for securing leads for various auto and home insurance companies.
- I gather information from prospective customer and it is forwarded to the agent in that particular geographic area.
- I made between 350 and 400 calls a day during a seven hour period.
- Information was gathered from the people I called and entered into my computer.
- I used MS Excel for this. The information I gathered was forwarded off to the various insurance agents.
Customer Service
Evine Live (formerly ShopHQ)
Eden Prairie, MN
08.2014 - 11.2015
- My main responsibility was to solve customer problems and answering questions regarding shipping/handling and billing.
- I also took orders for customers as well.
- I was required to know the company\\\\'s product line, as well as shipping and handling methods extremely well.
- I was required to multi task on computer, using different software programs such asMS Outlook,Excel, Power Point, Word and Oracle.
- I politely answered all customer question accurately. I answered over 200 calls per day.
Customer Service Representative
AIRO Marketing
Saint Paul, MN
07.2013 - 08.2014
- Promoted to business-to-business section after eight months Sell appointment services to roofing companies across the 48 states Utilize auto-dial call system to complete 200 calls per hour using an automatic dialing system.for 30+ roofing companies across the U.S.
- Generated six leads in one day and four leads from one customer Receive regular verbal recognition for meeting and beating quota. I used MS computer programs such as MS Outlook, Word and Excel.
Data Entry Specialist
S & S Dental Holdings
Saint Louis Park, MN
01.2007 - 01.2008
- Maintained and updated company catalogs and performed phone-based sales to customers. I also took product orders when we were busy.
Senior Loan Officer
Minn Star Mortgage
Orono, MN
12.1999 - 06.2004
- Originated loans to residential and commercial customers.
- Generated new leads and recruited new loan officers.
- Performed presidential responsibilities during the president\'s absence.
Claims Processing Specialist
Premier Disability Services LLC
Plymouth, MN
10.2022 - 04.2023
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Reviewed documentation for accuracy, resolving discrepancies to expedite claim approvals.
- Communicated effectively with clients to gather necessary information for claim processing.
- Utilized claims management software to track and update claim statuses systematically.
Appointment Setter
Home Energy Center
Minessota
05.2023 - 02.2026
Education
BA - Business Management Twin Cities
University of Minnesota
1982
Skills
- Very computer literate and Windows proficient
- Used programs such as Microsoft Excel, Outlook, Word, Power Point and Oracle
- Held top security clearance at VA at one time
- Quick Learner
- Data Entry Skills
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Timeline
Appointment Setter
Home Energy Center
05.2023 - 02.2026
Claims Processing Specialist
Premier Disability Services LLC
10.2022 - 04.2023
Telephone Sales Agent
Data Services Inc.
02.2021 - 06.2021
Appointment Setter
Minnesota Rusco
12.2018 - 07.2020
Assistant Sales Representative
Campbell Wealth Advisors
12.2017 - 12.2018
Lead Generator
TRI Marketing
11.2015 - 02.2017
Customer Service
Evine Live (formerly ShopHQ)
08.2014 - 11.2015
Customer Service Representative
AIRO Marketing
07.2013 - 08.2014
Data Entry Specialist
S & S Dental Holdings
01.2007 - 01.2008
Senior Loan Officer
Minn Star Mortgage
12.1999 - 06.2004
BA - Business Management Twin Cities
University of Minnesota