Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager
PAUL C. RICHARDSON

PAUL C. RICHARDSON

Charlotte,NC

Summary

Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.

Overview

23
23
years of professional experience

Work History

Account Manager

SLINGSHOT
Charlotte, NC
02.2021 - Current
  • Responsible for building and sustaining relationships with management staff to facilitate services to property residents
  • Developed and delivered presentations to community managers and staff on how to use CRM portal and referral process
  • Manage relationships with over 100 properties in Charlotte and Winston Salem markets
  • Update AVA (customer relations manager system) daily with information on community managers, leasing agents and other important contact information
  • Manage referral breakdown worksheet ensuring sales team has most accurate information to close sale.

Sales Manager

GOHEALTH INSURANCE
Charlotte, NC
07.2019 - 11.2020
  • Managed and trained 15 agents to generate new business through telephony sales to potential customers that are eligible for Medicare
  • Presented sales strategies to Program leadership that offered real solutions to recipients of Medicare services
  • Reviewed weekly audits to make sure agents were adhering to company policies and standards while provide coaching as needed
  • Evaluated performance and sales reporting with program management while strategizing on ways to inspire and motivate sales team
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue

Sales Manager

SPECTRUM COMMUNICATIONS
Charlotte, NC
01.2016 - 01.2019
  • Managed and trained 20 representatives to generate new business through residential sale techniques while offering solutions for existing residential customers
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Designed presentation strategies to sell products to potential customers in assigned territories
  • Conducted monthly audits adhering to company policies and standards while increasing market penetration
  • Provided accurate reporting to upper management, while inspiring and motivating sales team

Direct Sales Account Executive

TIME WARNER CABLE
Charlotte, NC
12.2011 - 01.2016
  • Delivered sale presentations to sell internet services to potential customers in assigned territories
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Contributed to team objectives in fast-paced environment
  • Set and achieved company defined sales goals
  • Provided complete and accurate information, while promoting value of internet and long distance service to potential customer base
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 28%

Loan Officer

FIDELITY MORTGAGE
CHARLOTTE, NC
07.2005 - 12.2011
  • Submitted loan applications to underwriter for verification and recommendations
  • Developed new business through loan origination while providing optimum customer satisfaction and maintaining continuous education on federal and state laws
  • Consistently maintained minimum high cold call rate of 100 calls per day
  • Maintained strict confidentiality of bank records and client information
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
  • Successfully closed average of 8 loans per month

Account Manager

SPRINT PCS
CHARLOTTE, NC
04.1999 - 07.2005
  • Contributed to annual revenue goals by selling new services and developing new accounts
  • Developed highly profitable pipeline based on multiple sales penetration techniques and 45 cold calls per day
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
  • Educated clients on new and updated account information to maintain high standards of client service
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

Education

Bachelor of Science - Business Marketing

North Carolina Agricultural And Technical State University
Greensboro, NC
05.1995

Skills

  • Verbal and Written Communication
  • Customer Service
  • Business Development
  • Overcoming Objections
  • Lead Generation
  • Opportunity Identification
  • Account Management
  • Time Management
  • Sales Meetings and Orientations
  • Business Needs Assessment
  • Issue Resolution
  • New Business Opportunities
  • Team Training and Motivation
  • Teamwork and Collaboration

Accomplishments


  • Top Sales Club- Was named in the top percentage of company Account Managers, awarded company trip to Punta Cana, Dominican Republic. (Slingshot)
  • Pinnacle Club- Top percentage of Account Managers nationwide. Developed an average of 18 corporate accounts monthly amounting to 39% growth. Company trip to Maui, Hawaii (Sprint PCS)
  • Circle 30 Club- Led the region in mortgage sales averaging over $35,000 in fees monthly and consistently surpassing monthly goals. (Fidelity Mortgage)



Timeline

Account Manager

SLINGSHOT
02.2021 - Current

Sales Manager

GOHEALTH INSURANCE
07.2019 - 11.2020

Sales Manager

SPECTRUM COMMUNICATIONS
01.2016 - 01.2019

Direct Sales Account Executive

TIME WARNER CABLE
12.2011 - 01.2016

Loan Officer

FIDELITY MORTGAGE
07.2005 - 12.2011

Account Manager

SPRINT PCS
04.1999 - 07.2005

Bachelor of Science - Business Marketing

North Carolina Agricultural And Technical State University

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PAUL C. RICHARDSON